Igor Dmitriev Email & Phone Number

Portugal

Lisbon, Portugal

MTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance. MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things. MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry, and resident of the incubator "The Fintech House of Portugal".MTF is present in 210 countries and has been chosen by more than 485 000 students, registered to courses more than 2,5 mln. times.

Lisbon, Portugal

As the Founder & CEO of The MTF, I am the Association Member of the largest and the most recognized at Portugal business association.

Head of Consumer Lending Business at large local bank of the Societe Generale Group,End to end managing of all directions of a business line:- multi/omni channels sales & service- digital business and partnership- IT development and digitization- financial / PnL model- pricing & products/bundling model / product marketing- life insurance pricing and product model / Partnership- processes (credit, sales, service)- CRM / CX / CustDev / CS Management- Risks / Legal Management• Fulfilled up to 120% of annual budget and increased clients’ segments profitability. Launched set of new products and process optimization stages.• Implemented agile structure of consumer lending business (including digital, crm, risks, IT functions). Developed 2025 Business and Product Strategy

Supervise and mentor 30 direct reports and 120+ indirect reports across multi-disciplinary teams. Set, execute, and manage product, marketing & digital roadmap to enhance customer engagement, differentiate digital experience, and maintain company relevance within evolving environment. Identify and implement business improvements to enhance efficiency across business lines. • Increased share of digital sales from 20% to 60% of total sales over 5 years by building B2B and B2C digital channels to increase digital marketing efficiency. • Fulfilled up to 110% of annual sales plan and enabled increase in profitability by 150% by launching new products and processes despite global pandemic.Key skills include:- Digital Transformation - Strategic Planning, Development, & Implementation- Product & Pricing Management- B2B & B2C Channel Development

During my time in this role with direct reporting to CEO, I worked closely with interdisciplinary teams to facilitate a shared understanding of our product and its corresponding vision. The key to enabling this was to consistently ensure alignment between the product roadmap and customer requirements. Additionally, responsibilities included partnering with internal stakeholders to develop and inform our product strategy, while identifying and resolving strategic issues to achieve financial and technical goals. • Increased budget usage efficiency by 40% and increased time-to-market efficiency by creating and mentoring in-house agile digital development team. • Decreased digital acquisition costs by 10% year-over-year (YoY) by redeveloping client and partner digital journeys. • Increased call center productivity by 30% year-over-year (YoY) by developing robust call management system from scratch.Key skills include:- Product Development- E2E Product Development- Business Process Automatization- Customer Relationship Management / Customer Service & Engagement

As Head of Consulting, I wore many hats, but the core of my responsibilities involved collaborating with business stakeholders to define and execute technical sales strategy, qualify business opportunities, and create solutions to technical obstacles. In doing so, I cultivated and managed relationships with partner teams, providing strategic direction to capitalize on opportunities. Additionally, I served as a key resource to drive efficient planning and decision-making, continuously addressing limitations and maximizing revenue growth by integrating and deploying new technical features and capabilities. • Increased channel sales by 30% by implementing new functionality across client platforms.• Increased lead generation by up to 50% by introducing internal CRM system for B2B sales. Key skills include:- Performance Measure Implementation (KPIs) - CRM Development & Implementation- Relationship Building - Lead Generation

• Built business from ground up, expanding client base from zero to 25 corporate clients. Reached break-even point within first year of operation.• Designed, developed, and implemented processes from scratch, onboarding 20+ bank partners, increasing revenue up to 40% year-over-year (YoY).Key Skills include:- Business Development - Client Onboarding - Revenue Growth & Management- Banking Subject Matter Expert (SME)

While serving in this role, I implemented internal CRM (Microsoft Dynamics CRM) and sales managements systems for retail, corporate, and VIP banking customers, in addition to introducing and deploying technology solutions to improve customer-bank interactions. I consistently strived to communicate strategies, objectives, and performance results to leadership and cross-functional teams while delivering process improvement recommendations for channel development. Key Skills include:- System Implementation- Continuous Process Improvement- Sales Channel Development- Performance Development & Management

Cis Region

Master Of Business Administration - Mba, Business Administration And Management, General, Master Of Science (Ms) Degree, Degree Honors: Honors

Activities and Societies: Official MBA Admissions Ambassador and proud MBA Alumni Module 1: Creating Value for Business and Society Module.

Master Of Science At Engineering (Technical) Management, Masters Degree, Gpa 3.934 / 4

State University of New York at Buffalo, New York, USA incl. - Capstone Project "Increasing of a cost efficiency of a software development.

Mms Digital Leadership, Digital Product Management

Incl. 7 courses: - Digital Transformation Strategy - Platform Strategy for Business - Leading in the Digital Age - Driving Digital.

1) Digital Product Management: Modern Fundamentals. 2) Digital Transformation

Research Project Participant

Activities and Societies: Lancaster University Management School Collaboration in research project dedicated to the comparative analysis.

Master Degree At Informatics And Economics, Applied Informatics In Economics. Corporate Information Systems.

Professor, Digital Business & Product Development