Igor Dudinsky Email & Phone Number

Slovakia

I founded and currently am running a company that I started in early 2022. I oversee operations and manage processes, as well as educate, motivate and lead a sales team made up of well-trained professionals.Our team uses up-to-date software tools which encourage all aspects of the sales process, including prospecting, outreach, opening, closing and customer success.

Košice, Kosice, Slovakia

The position requires two main roles. To build solid and scalable B2B operations and on the other hand direct sales/account management. In a team of two, I am responsible for innovations, while my partner is in charge of accounts and sales.Integration of business-to-business requirements (EDI, invoicing, price lists, taxes) to existing conditions of business-to-customer operations including warehouse, data, it, finance and marketing. Propose and brief dashboards (GoodData) to expose the potential, ease the workload and deliver information about KPI's. Concerning scaling, I have a great push to automatisation to increase the effectiveness in ordering and shipping and to lower the need for the intervention of a human specialist. Search and follow leads, contacting potential partners, negotiate optimal conditions and executing the deal. Create and maintain connections. Handling the key account management tasks, providing customer success, proposing activities to increase revenues (trade marketing). If required, I was in charge of exporting the products to different places around the world.

Kosice, Slovakia

Improving the workflow of operation in IT., Warehouse, Finance and Customer Care. Coaching the managers to lead their team in more effective and friendly manners.Building the IT environment, integration of project management tools (Jira). Reconstruction of internal servers (Windows Server) Identifying the steps in the process with technical debt and responsible for design and implementation of digitalisation.Tracking performance and logging the information in different levels of the process. Development of dashboards (SQL/PHP). Delivering data to managers and specialists to provide information and support data-made decisions.We have achieved to move the warehouses with few if any outages from operations. Managed to merge 3 separate warehouses, to move the products to the new warehouse and ensure the technical background. As well as moving the blue and white-collar employees to new placework.

Prague, The Capital, Czech Republic

Creating an outstanding customer success department with a significant approach to the customers, develop great conditions for expansions and secure stable and progressive technical background.Take care of a diverse team of 27 people. Provide each member with the comfort necessary for responsible care. Set, follow up and update OKRs for the whole department to stimulate the performance of specialists and individual KPIs that nurture personality to grow.Responsible for the rich and profitable flow of information from all over departments towards customer support specialists and vice versa. Responsible for integration tools such as Product Information Management / Translation Management System, Chatbot, Interactive Voice Response system, SMS / Email gates, Reverse Logistics System, etc.. Development of key features such as chat directly on our website, performance dashboards (Keboola/Tableau) as well as processes of the department. These tools have a direct impact on KPI such as quality of reply, response time, customer satisfaction and crisis management.Preparing the company for expansion to new markets. Initial analysis, mapping the market, founding the company and solving related issues (localisation, logistics, payments, etc.) with help of other departments (fin, IT, marketing).

Prague, The Capital, Czech Republic

I was in charge of the satisfaction of existing clients and the smooth usage of the app. Responsible for implementing customised features for partners, and for resolving bugs and errors.Since 2017, I have also been responsible for the acquisition of potential leads. I have led a team of 5 foreign colleagues responsible for customer care and sales in other countries. My main role as team leader was to train them to use ZoomSphere properly and to follow internal procedure.To that end, I have familiarised myself with advanced Customer Care services like Intercom, Fullstory, ZoomSphere or PowerEditor. We constantly improve our products to meet the changing market requirements, using scrum or kanban.Witnessed the growth of the development team, participated with rebuilding to cloud technologies (AWS) and elasticsearch. Along with the development of a new monitoring tool. Being responsible for the smooth run of old tools in a new environment.

Prague, The Capital, Czech Republic

Responsible for managing social media profiles for corporations with more than 400k fans (McDonalds, Manpower), but also smaller companies which only recently entered the world of social networking. My Work:Content Marketing - communication strategy, content plan, content production (copywriting, preparing visuals)Performance marketing - PPC campaign for Facebook, Twitter, YouTube and LinkedIn in combination with Google search and display banner ads. A/B testing (each campaign), remarketing, retargeting, dynamic remarketing.Consultant – workshops and education for the clients, proposed strategy

Prague, The Capital, Czech Republic

Facebook and Twitter profile for rc-toys and headphones e-shop. The main task was to connect social media ppc with Google ppc in the most effective way. While social media was responsible for acquisition, Google (mainly search but display as well) was aimed at conversion. Responsible also for communication on Pinterest, Instagram and Twitter.

Košice

3 friends of mine and I have established a micro-work website - www.sellyourself.sk (.cz and .co also) - for people to share their skills and abilities. My responsibilities were development, fundraising and marketing. My work:Development of product - find and brief web devs, pick and execute server provider.Online marketing - Facebook/ Twitter/ LinkedIn promo, SEO and Google Ads campaign.Offline marketing - speaker at multiple events for start-ups and young entrepreneurs, and events aimed at online business all around Slovakia and Czech republic - We have prepared a campaign "Use you" - we have been visiting our users and testing their skills and final products

Košice

Košice

Košice

I was responsible for being a nice and REAL tree! :)I have played - soldier, drunk soldiar, antic soldier, japanese servant, medieval servant or film technician.I have also participate at tour to Sopron (biggest cave theater made by man) Bratislava (national theater) or Cracow.Theater has strengthened my public speaking skills and tought me how to cope with the fear of the audience.

Košice

English teacher for younglings. Preparing them for Cambridge Exam (KET,PET)

Košice

Responsible for registration of potential students: test administration and evaluation of exams. Also responsible for the smooth running of the back office, and the comfort of those being tested.

Košice

Responsible for administration of incoming messages. With a small team we categorised inmail and upload into existing dabase.I have been promoted to the Call Center administration.

Bachelor'S Degree, Psychology

Education record