IT Support Specialist | Network Security and Forensics Enthusiast• Proficient in password recovery and data recovery tools, with practical experience in addressing security and access challenges for clients.• Configured and maintained network equipment, ensuring secure and efficient operations for companies like VIVO, C&A, and Alfa Financeira.• Conducted technical support and requirements analysis, delivering solutions aligned with client needs while ensuring operational security.• Monitored, tracked, and resolved technical issues, applying effective communication and a security-first approach.• Managed Windows and Linux systems, including formatting, driver installation, backups, and configurations to optimize security and reliability.

Strategic Planning and Stakeholder Collaboration | Transferable Skills for Cybersecurity• Retained over 66% of dissatisfied clients by applying tailored strategies to address specific needs and building strong interpersonal relationships.• Designed and executed strategic plans that optimized resource allocation and met individual requirements, ensuring efficiency and effectiveness.• Collaborated with stakeholders to define objectives, monitor progress, and implement necessary adjustments, driving continuous improvement.• Adapted processes based on real-time assessments to ensure alignment with evolving goals and requirements.

Agile Project Management and Risk Mitigation Specialist | Transferable Skills for Cybersecurity• Led cross-functional teams in applying agile principles and the Scrum framework to drive efficiency, transparency, and innovation in project delivery.• Identified bottlenecks and implemented solutions to manage risks and improve workflows, ensuring alignment with key objectives.• Facilitated Scrum ceremonies to enhance communication, foster collaboration, and support continuous learning across teams.• Assessed agile maturity and proposed scalable process improvements to strengthen operational resilience and adaptability.• Monitored key performance indicators (KPIs) to track progress and ensure timely and effective resolution of challenges.

Business Operations Specialist | Cybersecurity Transition Enthusiast• Applied agile methodologies to streamline processes, enhancing operational efficiency and contributing to secure and reliable workflows.• Leveraged data analytics to monitor performance, identify trends, and drive informed decision-making, skills easily adaptable to cybersecurity analytics and threat detection.• Solved complex customer issues with a personalized approach, developing stakeholder trust and improving risk management practices.• Implemented process improvements to optimize delivery systems, highlighting expertise in creating scalable and secure frameworks.• Excelled in leadership, negotiation, and communication, ensuring cross-functional alignment and fostering collaborative environments, critical for cybersecurity team management and stakeholder engagement.

Operations Specialist | Expertise in Secure and Efficient Workflow Management• Improved operational efficiency and compliance with safety standards, skills transferrable to risk management and cybersecurity frameworks.• Solved operational issues, ensuring continuity and reliability in service delivery, highlighting adaptability to dynamic environments.• Demonstrated excellence in customer relationship management, fostering trust and effective communication, critical for stakeholder collaboration in security contexts.• Implemented and maintained safety standards during high-risk tasks, showcasing expertise in adherence to protocols, applicable to information security policies.• Recognized for outstanding performance and strategic problem-solving, ensuring seamless transitions and operational stability during organizational changes.

Administrative Support | Expert in Information Management & Client Communication• Managed and organized confidential case files and documents, ensuring accuracy and security, transferable to data protection and privacy in cybersecurity.• Delivered high-quality customer service by addressing inquiries and resolving issues, key skills for incident management and stakeholder communication in security contexts.• Coordinated and streamlined appointment scheduling, avoiding conflicts and ensuring timely delivery of services, similar to handling incident response and management in IT security.• Managed sensitive client information and performed regular updates, essential for maintaining secure systems and compliance with cybersecurity regulations.• Assisted with the billing and collection of service fees, demonstrating attention to detail and process management, vital for risk management in security processes.

Expertise in Process Control & Quality Assurance• Monitored and controlled the nickel cylinder production process through chemical baths, ensuring adherence to safety standards, demonstrating attention to detail and process management.• Applied rigorous quality control procedures, ensuring high standards and precision in manufacturing, transferable to monitoring and auditing IT security processes.• Maintained consistent operational procedures, ensuring compliance with safety regulations, a key skill for enforcing cybersecurity policies and best practices.• Worked in a controlled environment, adhering to strict protocols, similar to ensuring secure environments and data protection in cybersecurity.

Process Control & Quality Assurance Expert• Operated machines and controlled the production of felt using resin baths and high-temperature drying processes, ensuring quality standards and compliance with customer specifications.• Monitored and adjusted production parameters (temperature and timing), ensuring precise and error-free outcomes, a skill transferable to monitoring and optimizing cybersecurity processes.• Conducted rigorous quality control checks to maintain production accuracy, ensuring systems are secure and functioning within specified parameters, similar to managing system integrity in cybersecurity.• Managed production processes under controlled conditions, ensuring compliance with strict protocols, applicable to maintaining secure environments and mitigating risks in cybersecurity.