Igor Santos Email & Phone Number

Brazil

Brazil

• IT Support Specialist | Network Security and Forensics Enthusiast
• Proficient in password recovery and data recovery tools, with practical experience in addressing security and access challenges for clients.
• Configured and maintained network equipment, ensuring secure and efficient operations for companies like VIVO, C&A, and Alfa Financeira.
• Conducted technical support and requirements analysis, delivering solutions aligned with client needs while ensuring operational security.
• Monitored, tracked, and resolved technical issues, applying effective communication and a security-first approach.
• Managed Windows and Linux systems, including formatting, driver installation, backups, and configurations to optimize security and reliability.

Brazil

• Strategic Planning and Stakeholder Collaboration | Transferable Skills for Cybersecurity
• Retained over 66% of dissatisfied clients by applying tailored strategies to address specific needs and building strong interpersonal relationships.
• Designed and executed strategic plans that optimized resource allocation and met individual requirements, ensuring efficiency and effectiveness.
• Collaborated with stakeholders to define objectives, monitor progress, and implement necessary adjustments, driving continuous improvement.
• Adapted processes based on real-time assessments to ensure alignment with evolving goals and requirements.

Paulista, Pernambuco, Brazil

• Agile Project Management and Risk Mitigation Specialist | Transferable Skills for Cybersecurity
• Led cross-functional teams in applying agile principles and the Scrum framework to drive efficiency, transparency, and innovation in project delivery.
• Identified bottlenecks and implemented solutions to manage risks and improve workflows, ensuring alignment with key objectives.
• Facilitated Scrum ceremonies to enhance communication, foster collaboration, and support continuous learning across teams.
• Assessed agile maturity and proposed scalable process improvements to strengthen operational resilience and adaptability.
• Monitored key performance indicators (KPIs) to track progress and ensure timely and effective resolution of challenges.

Candeias, Jaboatão Dos Guararapes-PE

• Business Operations Specialist | Cybersecurity Transition Enthusiast
• Applied agile methodologies to streamline processes, enhancing operational efficiency and contributing to secure and reliable workflows.
• Leveraged data analytics to monitor performance, identify trends, and drive informed decision-making, skills easily adaptable to cybersecurity analytics and threat detection.
• Solved complex customer issues with a personalized approach, developing stakeholder trust and improving risk management practices.
• Implemented process improvements to optimize delivery systems, highlighting expertise in creating scalable and secure frameworks.
• Excelled in leadership, negotiation, and communication, ensuring cross-functional alignment and fostering collaborative environments, critical for cybersecurity team management and stakeholder engagement.

Jaboatão Dos Guararapes, Pernambuco, Brasil

• Operations Specialist | Expertise in Secure and Efficient Workflow Management
• Improved operational efficiency and compliance with safety standards, skills transferrable to risk management and cybersecurity frameworks.
• Solved operational issues, ensuring continuity and reliability in service delivery, highlighting adaptability to dynamic environments.
• Demonstrated excellence in customer relationship management, fostering trust and effective communication, critical for stakeholder collaboration in security contexts.
• Implemented and maintained safety standards during high-risk tasks, showcasing expertise in adherence to protocols, applicable to information security policies.
• Recognized for outstanding performance and strategic problem-solving, ensuring seamless transitions and operational stability during organizational changes.

Paulista, Pernambuco, Brasil

• Administrative Support | Expert in Information Management & Client Communication
• Managed and organized confidential case files and documents, ensuring accuracy and security, transferable to data protection and privacy in cybersecurity.
• Delivered high-quality customer service by addressing inquiries and resolving issues, key skills for incident management and stakeholder communication in security contexts.
• Coordinated and streamlined appointment scheduling, avoiding conflicts and ensuring timely delivery of services, similar to handling incident response and management in IT security.
• Managed sensitive client information and performed regular updates, essential for maintaining secure systems and compliance with cybersecurity regulations.
• Assisted with the billing and collection of service fees, demonstrating attention to detail and process management, vital for risk management in security processes.

Piracicaba, São Paulo, Brasil

• Expertise in Process Control & Quality Assurance
• Monitored and controlled the nickel cylinder production process through chemical baths, ensuring adherence to safety standards, demonstrating attention to detail and process management.
• Applied rigorous quality control procedures, ensuring high standards and precision in manufacturing, transferable to monitoring and auditing IT security processes.
• Maintained consistent operational procedures, ensuring compliance with safety regulations, a key skill for enforcing cybersecurity policies and best practices.
• Worked in a controlled environment, adhering to strict protocols, similar to ensuring secure environments and data protection in cybersecurity.

Nova Odessa, São Paulo, Brasil

• Process Control & Quality Assurance Expert
• Operated machines and controlled the production of felt using resin baths and high-temperature drying processes, ensuring quality standards and compliance with customer specifications.
• Monitored and adjusted production parameters (temperature and timing), ensuring precise and error-free outcomes, a skill transferable to monitoring and optimizing cybersecurity processes.
• Conducted rigorous quality control checks to maintain production accuracy, ensuring systems are secure and functioning within specified parameters, similar to managing system integrity in cybersecurity.
• Managed production processes under controlled conditions, ensuring compliance with strict protocols, applicable to maintaining secure environments and mitigating risks in cybersecurity.

Postgraduate Degree, Cybersecurity

Key Skills: Cybersecurity fundamentals, Network Security, Cryptography, Ethical Hacking, Cloud Security (AWS, IAM), DevSecOps, Digital.

Associate'S Degree, Analysis And Development Of Systems

Key Skills: Cybersecurity Fundamentals, Software Quality, Data Structures, Algorithms, Cloud Computing, Computer Networks, Cybersecurity.