Experienced Senior Content Moderator with a background in hospitality and customer service, currently transitioning into web development. Over 5 years of expertise in content moderation, policy enforcement, and training team members. Proven track record in managing operations and delivering exceptional customer experiences in both tech and hospitality industries. Multilingual, fluent in English, Portuguese, and conversational in Spanish. Currently enrolled in a coding bootcamp at Le Wagon to develop full-stack web development skills.
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Web Development AnalystQ4State Of São Paulo, Brazil -
Full Stack DeveloperQuaddevs Oct 2024 - PresentSão Paulo, Brazil -
Senior Content ModeratorTelus International Aug 2018 - May 2024Barcelona, Catalonia, SpainEnforced social network policies for Brazilian/Portuguese and English/American markets.Trained and mentored new team members in content moderation tools and strategies.Achieved and exceeded KPIs related to content quality and user satisfaction. -
Customer Service AgentCpm International Jun 2018 - Sep 2018Barcelona, Catalonia, SpainProvided exceptional customer support to Airbnb hosts and guests, utilizing strong interpersonal skills to address inquiries, resolve issues, and enhance customer satisfaction.Managed a high volume of customer interactions via email, calls, and messages, ensuring prompt and effective resolution of concerns. -
Front Desk AgentGrand Hyatt Rio De Janeiro Nov 2017 - Apr 2018Rio De Janeiro, BrazilI was a part of the front desk operation team, responsible for guest check-in/check-out processes and auditing reservations to maintain accuracy and efficiency.Implemented successful up-selling and cross-selling strategies, resulting in increased revenue and enhanced guest experiences.Enrolled guests in the customer loyalty program, fostering long-term relationships and repeat business. -
Hotel ConciergeSheraton Hotels & Resorts Jan 2016 - Nov 2017Rio De Janeiro, BrazilAssisted guests with hotel services, city information, tickets and reservations.Coordinated work schedules for Bell boys and Door Captains, ensuring smooth operations and guest satisfaction.Established and maintained strong partnerships with local businesses and service providers to offer guests exclusive experiences and services. -
Operational ManagerRio Forest Hostel Apr 2013 - Jan 2016Rio De Janeiro, BrazilDirected all aspects of hostel operations, including staff training, scheduling, and performance management to uphold high service standards.Developed partnerships to drive sales and enhance hostel offerings.Spearheaded social media initiatives and promotional campaigns, significantly increasing brand visibility and attracting new customers. -
Night AuditorHotel Fasano Rio De Janeiro Mar 2012 - Mar 2013Rio De Janeiro, BrazilManaged guest check-ins and check-outs.Handled fiscal documentation and reconciled daily accounts.Organized financial processes and adjusted entries.Conducted audits across various points-of-sale (POS) including restaurant, bar, and room service, analyzing profit and loss.Monitored high balances and outstanding accounts, ensuring billing accuracy.Prepared managerial reports on daily activities and compliance with operational guidelines.
Igor Fernandes Education Details
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Tourism
Frequently Asked Questions about Igor Fernandes
What company does Igor Fernandes work for?
Igor Fernandes works for Q4
What is Igor Fernandes's role at the current company?
Igor Fernandes's current role is Web Development Analyst.
What schools did Igor Fernandes attend?
Igor Fernandes attended Le Wagon, Universidade Estácio De Sá.
Who are Igor Fernandes's colleagues?
Igor Fernandes's colleagues are Salesforceadmin Q4, Donna Fernandez, Angela Bretchkina, Yolitzin Buendia, Ariel Hernández Rojas, Erika Head, Cat Williams.
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1digibee.com.br -
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Igor Fernandes
Solution Architect | Pre Sales | Product Manager | Development Project |São Paulo, Sp1gmail.com2 +551198XXXXXX
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Igor Fernandes
Pre Sales I Especialista Em Licitações | Cloud Solutions Architect | 2X Aws CertificationGreater Salvador2oi.net.br, oi.com.br
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