Igor Souto Email & Phone Number

State Of Minas Gerais, Brazil

- Streamlined onboarding for new customers, managing communication and overseeing technical integration tasks;- Documented and organized key customer goals and strategies, ensuring alignment with onboarding objectives;- Facilitated initial customer calls, capturing and disseminating essential information across sales, onboarding, and client services teams.- Addressed onboarding challenges by devising creative solutions, both technically and non-technically.

- Lead seamless customer onboarding in collaboration with Product and Sales teams;- Translate business goals into successful Upstream product deployment;- Identify and capitalize on opportunities to enhance customer value, identifying opportunities for cross-selling and upselling;- Cultivate trusted client relationships, focusing on adoption, retention and renewal;- Manage communication via email, phone, and meetings;- Provide training on the product and best practices;-… Show more - Lead seamless customer onboarding in collaboration with Product and Sales teams;- Translate business goals into successful Upstream product deployment;- Identify and capitalize on opportunities to enhance customer value, identifying opportunities for cross-selling and upselling;- Cultivate trusted client relationships, focusing on adoption, retention and renewal;- Manage communication via email, phone, and meetings;- Provide training on the product and best practices;- Gather customer feedback and update support documentation;- Prepare client materials for new features and monitor usage;- Generate accurate and timely reports. Show less

Tier 1 and 2 customers.

Brazil

- Contributed to the creation of commercial and operational solutions for customer challenges.- Investigated technical issues within the VTEX platform (SaaS) and proactively devised effective solutions.- Monitored and enhanced success metrics, including SLA and NPS, proposing initiatives to meet goals;- Provided support to partners, and collaborated with product and project teams.Core technologies/tools: HTML, JS, CSS, Rest API, Splunk, Notion, Jira.

Belo Horizonte, Minas Gerais

- Onboarding of the ION platform (SaaS);- Assist in the creation and maintenance of Rock's customer journey, life cycles and customer ideal profiles;- Serving internal and external customers in order to retain and expand the relationship;- Serve as a focal point for customers in question, guiding our customers to the most suitable solution for them;- Create strategic plans based on data, enhancing results.

Belo Horizonte E Região, Brasil

- Management and monitoring of issued tickets;- Monitoring metrics and operating time indicators;- Analysis, development and proposals for improvements in operational processes.

Belo Horizonte E Região, Brasil

- Keep control of the stock of materials throughout the Supply Chain area;- Cycle count; stock adjustments.

Graduate Degree, Artificial Intelligence And Machine Learning

Bachelor Of Business Administration - Bba, Business