Igor Jawor Email & Phone Number

London Area, United Kingdom

As a Service Management Manager I oversee the end-to-end service delivery process, ensuring efficient and effective operations aligned with organizational goals. My responsibilities include developing and implementing service management strategies, improving service performance, and ensuring compliance with industry standards and best practices (ITSM.

London, England, United Kingdom

As a Service Manager, I integrate service design, service operations, and service strategy to deliver seamless and innovative service experiences in a tech company. My primary responsibility is to design and implement service solutions that meet customer needs while aligning with business objectives. I oversee the operational aspects of service delivery.

London, United Kingdom

 Managing service delivery to customers in order to deliver contracted service commitments & continual service improvements, Actively owning service risks, controling service costs & improving productivity of contractsfor customers & Ricoh in order to improve cost effectiveness, Stimulating & defining requirements for new services as part of an IT.

London, United Kingdom

 Providing senior business support to the IT services team across the NHS Trust – taking ownership in difficult situations, solving complicated cases, counseling or reassessing requests when needed. Developing, automating and modifying all processes and procedures, so they would be aligned to ITIL framework (Service Design) – currently working on: ICT.

Londyn, Zjednoczone Królestwo

 Restructuring the Service Management reporting process – creating a whole new process of automated reporting for all customers, so the input from Service Manager is minimal (Setting up the process & BI model from scratch, creating new global reporting templates, VBA & SQL implementation, multi-tool integration), Part of designated team responsible for.

Wrocław, woj. Dolnośląskie, Polska

 Managing a portfolio that consist of 6 main services (End-user client backup, Cloud based software distribution, Global end-user Internet Print, Collaboration Tools, End-user OS Image development and Antivirus Protection) which is based on 200 servers (AIX/ Red Hat/ Windows) and 100 storage devices that provide functional services to all IBM EMEA.

Wrocław, woj. Dolnośląskie, Polska

 Responsible for standard and complex Customer orders (Working with the most difficult orders that require heavy focus), Accountable for keeping the main SLA(timely delivery - OTD). Average OTD was above 90% for my orders, First contact line for customer for all types of inquiries sent via e-mail, phone or communicator. My longest response time for.

Wrocław, woj. Dolnośląskie, Polska

 Daily contact with EU & Non-EU LGE Demand Planers (PO Suggestion, Support, Supply reports, etc.) Active support to Demand Planners on forecasting demand on Home Appliance products Driving monthly sales result by upselling and delivering 100% of demanded goods. Accountable for on-time dispatches and I was responsible for smooth cooperation with all.

Master Of Economics, International Relations And Affairs

Sport Instructor, Basketball

It Systems In Logistics

Postgraduate studies