Igor Juliasse Navega Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Develop and maintain reports to present data in a concise and actionable manner. Maintain demand forecast models, monitoring for discrepancies. Performing regular data quality checks to maintain data accuracy and consistency.

Vancouver, British Columbia, Canada

Understanding the audience and defining strategies to engage people and companies that could help growing the project. Looking for nonprofits with interesting projects and companies with a culture ready to give junior tech professionals a chance.

Vancouver, British Columbia, Canada

● Created marketing initiatives that would lead to more awareness for the stores● Identified and executed improvements for processes, content, and lead generation● Built the new website that later would also host the online store● Designed any necessary support material to help on the customer service and sales process● Provide market research, forecasts, competitive analyses, campaign results, and consumer trends● Exported and imported database files to keep online and offline prices and quantities the same● Handled any interactions coming from the website (quote inquiries, complaints, reviews, and others)● Managed dispute claims from receiving to presenting documents that support the company’s case● Created a policy to make sure that the right amount of information is asked and kept for each online transaction● Acted also as a Customer Service Representative when necessary

Vancouver, Canada Area

● Placed orders on any product that is on shortage or low stock to guarantee that the customer would find what they are looking for● Merchandised the products around the store always trying to maximize product exposure which lead to more sales on once not popular items● Created marketing initiatives that would turn scrap materials or old unsold stock into donations for those in need which lead to more awareness on the store● Resolved customer conflicts in a friendly and understanding way turning the negative experience into a positive one ensuring customer would return to the store● Guided customers to the location of requested items trying to fully understand what they needed to be able to suggest alternatives in case of shortage or other products that would go together● Located overstocked products on the store floor in a way that made easier for other employees to quickly find what they’re looking for, leading to a faster customer service● Engaged in conversation and listened to customer feedback to improve abilities and provide better customer service which lead to having more customers returning to the store for help and ideas on their projects

● Supervised and coordinated the Sports Department sales staff making sure that the both daily routines are seen through and customers are taken care off.● Reported on any product shortage or low stock to guarantee that the customer wouldn’t find any empty shelf on the department● Resolved customer conflicts in a friendly and understanding way turning the negative experience into a positive one so the customer would return to the store● Managed product displays according to season, sales or inventory always making sure that the premium spots in the store are being used and that there’s nothing being held in the back that could be on the floor to be sold● Met with the store general manager in a daily basis to guarantee that the department was ready for all the upcoming events on the sales calendar which lead to a shorter set-up time for season merchandising changes

Richmond, Bc

● Guided customers to the location of requested items trying to fully understand what their need to be able to suggest alternatives in case of shortage or other products that would go together● Located products in the warehouse in a way that made easier for other employees to quickly find what they’re looking for leading to a faster customer service● Engaged in conversation and listened to customer feedback to improve abilities and provide better customer service which lead to having more customers returning to the store for help and ideas on their projects● Took walks through the department at least twice a day to guarantee that all products are stocked and labeled properly which lead to less customers inquiries on product prices and stock checks

Burnaby, Bc - Canada

● Trained new employees on company culture and product knowledge on an informal and fun way making sure that they feel welcome and have someone to rely on or ask for more information● Evaluated new employees learning on company culture and product knowledge thoroughly assuring that they would also be able to train someone the same way they were trained● Drove sales for the Vancouver team using either inspiring messages or challenges on the corporate communication group which lead to a more enthusiastic sales force● Set up the sales booth in Canadian Tire and Costco stores at the beginning of the day so that it would be as visible as possible to potential customers but also not in the way of store staff and people not interested on the products● Approached customers at the store on an enthusiastic way to get them over to the sales booth and present them the product● Sent management and asked other teams for reports during the day to make sure that the owners knew exactly what was happening on the field● Interpreted the received reports to be able to make the necessary adjustments on each representative speech to guarantee everyone reaches their full potential● Sent compliance reports at the beginning and end of the day so that the compliance office could verify that all guidelines were followed properly

Rio De Janeiro E Região, Brasil

● Analyzed every detail on a proposed event to make sure that the production team has all the information needed resulting on a faster production process● Documented and got confirmation on every client’s event request to guarantee that the understanding on both sides is the same eliminating any sort of misunderstanding and therefore waste of time● Coordinated production meetings between client and all teams involved to assure that everyone had all the details which lead to a decrease in the time needed to start the event● Identified risks on each event and developed appropriate mitigation plans leading to a smoother event overall● Served as the first approval step to any ideas that would later be presented to the client, requesting adjustments when necessary, leading to a faster approval process● Developed presentations targeted to showcase all the event options to the client freeing the creative teams to focus on the next event● Discussed the approved event’s budget with the client’s purchasing department analyzing every single item on the proposal to best fulfill the event’s needs at the lowest cost● Developed project contracts making sure that all the key parameters are not left out ensuring client approval.

Rio De Janeiro E Região, Brasil

Brands: TIM Celular, LiveTIM, Aggreko, Golden Cross e Rede Globo.● Analyzed and compiled in a single document every detail behind a work request to make sure that the creative team has all the information needed resulting on a more assertive creative process● Documented and got confirmation on every client’s briefing to guarantee that the understanding on both sides is the same eliminating any sort of misunderstanding and therefore waste of time● Coordinated strategic meetings between client and creative teams to assure that everyone involved had all the details which lead to a decrease in requests for adjustments● Identified risks on each proposed action and developed appropriate mitigation plans leading to a smoother campaign● Served as the first approval step to any ideas that would later be presented to the client, requesting adjustments when necessary, leading to a faster approval process● Developed presentations targeted to sell the office’s ideas to the client freeing the creative teams to focus on more creative tasks● Adjusted client’s spent budget after every approved request and calculated the total amount to be billed at the end of every billing cycle● Developed project contracts making sure that all the key parameters are not left out ensuring client approval.● Kept up-to-date with the latest developments in technology evaluating recently released products to guarantee that the client is always leading the market in innovation

Rio De Janeiro E Região, Brasil

● Defined how the company should position itself on the online environment in a way to minimize risks and maximize the return over the investment● Reorganized the company’s website in a way that made customers get more information about each product and generated more data for the company to better target its efforts● Coordinated monthly meeting with the heads in each department to keep up to date with the company’s new developments and products to be marketed● Updated website with new content regularly to guarantee that the company’s online information is 100% aligned with the salesforce speech● Analyzed Google Analytics data constantly making necessary adjustments on the website to ensure that the customer finds the content/product needed

Rio De Janeiro E Região, Brasil

● Recommended how the company should position itself on the online environment in a way to maximize its presence● Led a full website redesign to make it suitable to the new needs of the online digital environment making the company able to work with data analysis software● Met with the marketing manager on a weekly basis to go over milestones and set new goals● Updated website with new content regularly to guarantee that the company’s online information is 100% aligned with the offline presentations● Analyzed Google Analytics data constantly making necessary adjustments on the website to ensure that the customer finds the content/product needed● Advised management on how to approach the target audience in a way to make the message stand out from other advertisements● Designed pieces for magazine advertisements, events and produced video animations ensuring that the language and feel is consistent across all communication platforms● Designed app layouts, user experience and information architecture making it as fast and easy as possible for the user to navigate those apps● Trained new clients on the company’s mobile CRM app always focusing on the app’s strengths over the previous used method

Post Degree Diploma In Digital Marketing, Marketing/Marketing Management, General

Bachelor'S Degree, Advertising