I’m a Senior Customer Success Manager who enjoys using a mix of skills in delivering results - communications and relationship management, commercial and financial management skills. With years of experience in the ICT sector, as both vendor and operator, I have an understanding of the needs of my customers and the complexities of services delivery. Delivering both customer satisfaction and positive outcomes for my own organisation can sometimes be a difficult balance, and meeting this challenge is at the core of my professional journey. Analytical in approach, collaborative by nature, with a focus on understanding complex issues and clearly communicating actions to address. I have practical experience in technology roll-outs and people management experience, which included periods of significant organisational change. I enjoy leading, motivating and coaching teams and individuals to create a climate of high performance. MBA qualified.