Igor Bomfim Email & Phone Number

Salvador, Bahia, Brasil

Generated U$D 100,000 in revenue in 2023 by completing 74 projects.Coordinated the assembly of multi-lingual freelancing teams of linguists for conducting linguistic and functional testing for various client projectsManaged weekly and monthly testing schedules for a diverse range of clients across different industries, including marketing, sales, hospitality, and travel.Developed and implemented testing processes, video guides, and documentation to ensure high-quality and accurate testing results.Prepared and presented reports to clients, summarizing testing results, findings, and recommendations for improvement.Conducted regular training sessions and provided feedback to linguists to improve their performance and maintain high standards of quality.

São Paulo, Brasil

Salvador, Bahia, Brasil

While working as a Tier 2 agent at 5CA, my role involved handling complex payment issues and sensitive cases. I made sure to document my findings thoroughly, triage the cases, and escalate when necessary.My focus was on collaborating for a cohesive and diligent team environment, making certain no case was overlooked and reinforcing our collective support capabilities.I was also responsible for providing quality control reports for cases that were escalated to tier 2, evaluating and correcting if the escalation was valid and if the documentation was complete.