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With over 11 years of experience as a Salesforce expert, I have successfully architected, managed, and delivered many Salesforce projects for various industries and clients across the globe. I hold 14 Salesforce certifications and a Copado Certification.As a Salesforce architect at i4DM, I work with a team of professionals to provide innovative and scalable solutions that meet the business needs and goals of i4DM and their customers. I also leverage my skills in CRM, project management, and business analysis to guide strategic planning, execution, and improvement of Salesforce initiatives. I am passionate about helping businesses harness the power of technology to enhance their performance, efficiency, and customer satisfaction. I enjoy finding the real why behind the what and creating solutions that align with the business requirements and vision. I am also committed to continuous improvement and learning, both for myself and my team. My goal is to build an environment that fosters collaboration, innovation, and excellence.
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Salesforce ArchitectI4Dm Jan 2024 - PresentMillersville, Md, UsGuided the VA in optimizing their use of Salesforce, supporting five departments already utilizing the platform.Led a high-security Salesforce implementation involving coordination with four supporting companies under a single VA contract.Conducted interviews for over 250 candidates, including additional architects, to support large-scale Salesforce implementations.Redesigned and enhanced legacy functionality by fully eliminating outdated code and restructuring processes into Salesforce Flows.Member of the project intake team, responsible for qualifying new projects and drafting LOE documentation.Provided guidance to developers, admins, business analysts, scrum masters, project managers, and senior executives on best practices and strategic approaches.Collaborated with the internal marketing team and the company president to guide the purchase and implementation of Pardot/Salesforce Marketing Cloud Account Engagement. -
Owner & Salesforce ArchitectReal Consulting Llc Jul 2022 - PresentContracted as the first and only technical consultant on Salesforce in the United States for Bay Bridge Digital to support a project for a global education services company. Pioneered 3 consulting partners, including 50+ people on the Salesforce Professional Services Team, to promote a clear structure and a well-defined process for a successful multi-year Salesforce implementation.Trained and educated a new administrator on best practices while guiding current architects on business’ Salesforce architecture and ongoing work. Guided top executives on financial and strategic planning from the beginning of implementation planning through to development and execution to promote cost reduction and optimize service delivery.Coordinated with senior architects, business owners, quality engineering leaders to streamline current processes and communication, driving significant improvement in quality of deliverables, reducing bugs, and boosting output. -
Director Of Salesforce Technologies & Customer ExperienceAdvanced Instruments, Llc. Apr 2021 - Jun 2022Norwood, Ma, UsChampioned technology implementation and customer experience, overseeing 20+ global teams to architect the foundation with a focus on scalability specific to the business. Steered project planning and execution, leading the launch of 4 solutions, including Salesforce Sales Cloud, Service Cloud, Field Service, and Pardot.Accelerated the merge of an acquisition’s configuration into a single business environment in 3 months by guiding precautionary steps to roll out all packages prior to the merge. Piloted continuous improvement by transforming the customer experience by revamping the customer’s lifecycle map by deploying automation and promoting data-driven decision-making. -
Senior Salesforce ConsultantNeuraflash Feb 2020 - Mar 2021Burlington, Ma, UsDelivered strategic consulting across system implementation, leading client discovery meetings and creating solutions as the sole architect and consultant to 1,000+ in enterprise environments. Coordinated with up to 10 architects to produce streamlined customer-facing solutions for Grub Hub, Sonos, USS, Lutron, Tommy Hilfiger, Calvin Klein, Van Heusen, DKNY, and IZOD.Facilitated the development and distribution of 10, 50+ page implementation documents that detailed proposed project implementation steps between consultants and clients. Headed strategy development related to management and employee engagement by influencing executives, contributing to the business ranking as “Best Places to Work” on Glassdoor. -
Solution Architect & Senior Salesforce AdministratorTechtarget Jul 2017 - Feb 2020Newton, Ma, UsDeveloped and implemented a new workflow for sales to create opportunities and quotes that slashed time to complete from 4 hours to 3 minutes; received an innovation award for efforts. Generated $200,000 in cost savings in 12 months by constructing and integrating a calculated model to present targeted information to sales teams during calls via screen flow.Conducted business analysis to identify gaps in sales workflows by building a customer routing process using Apex, Process Builder, Flows, and Email Alerts; promoted process automation to increase efficiency by 200%. Developed 2 Salesforce Orgs, Marketo Odaseva, Ringlead DMS, Salesloft, Drift, Hoopla, and Gainsight. -
Crm Quality Engineer / Installation & Licensing TechnicianThe Mathworks Sep 2011 - Jul 2017Natick, Ma, UsServed as Salesforce Administrator, Business Analyst, and Quality Engineer, executing Salesforce implementations in stages based on individual team needs and technical requirements. Steered project management and execution, commanding 30 people to achieve business needs and ensure all data was successfully cleaned and replaced with data pooled from 3 other systems. Audited all updates and implement fixes to Salesforce in-house custom code to improve performance and restructure roles, communication, and workflows. Presented materials to global offices and customers across the United States, Europe, Asia, and Australia on how to set up and troubleshoot MATLAB on supercomputers and server farms.
Igor Makarov Skills
Igor Makarov Education Details
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Umass BostonManagement Information Systems
Frequently Asked Questions about Igor Makarov
What company does Igor Makarov work for?
Igor Makarov works for I4dm
What is Igor Makarov's role at the current company?
Igor Makarov's current role is Salesforce Architect @ i4DM | CRM Expert.
What is Igor Makarov's email address?
Igor Makarov's email address is ig****@****ies.com
What is Igor Makarov's direct phone number?
Igor Makarov's direct phone number is +161743*****
What schools did Igor Makarov attend?
Igor Makarov attended Umass Boston.
What are some of Igor Makarov's interests?
Igor Makarov has interest in Computers, Skiing, Home Automation, Environment, Hiking, Science And Technology, Spartan Race, Human Rights, Market Analysis, Arts And Culture.
What skills is Igor Makarov known for?
Igor Makarov has skills like Os X, Windows, Windows Server, Software Installation, Troubleshooting, Microsoft Office, Customer Service, Microsoft Excel, Security, Salesforce.com, Training, Sharepoint.
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