Igor M. Email & Phone Number

• Collaborating with project leadership and team members, utilizing tools such as JIRA, Confluence, Sharepoint, Zendesk, MS Office 365 Suite to manage project actions, including verification of task completion, distributing meetings and learning materials and any project artifacts.• Responsible for facilitating complex events ,such as top management negotiations, business trips, team building events, offsites, evening balls, charity, volunteering and ect.• Assist in preparing contracts and negotiate revisions, changes and additions to contractual agreements.• Build customer and vendor effective working relationships.• Work with business to ensure the relevant stakeholders are aligned with the project vision.• Hosting guests to ensure the best program expierence.• Maintain database and deliver orientations on project processes, act as the first point of contact for enquiries relating to the project.• Ensuring collaboration across multiple teams and departments.• Working within diverse teams to create an inclusive team culture where people are recognised for their contribution to collective goals.

1000+ employees, world’s first regulated tokenized stocks exchange, "Best Cryptocurrency Exchange in the CIS" Blockchain Life Award 2019 - "Breakthrough in Cryptocurrency Trading" ADVFN International Financial Awards 2020s):Customer Support SpecialistDec 2020- Feb 2022• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.• Meeting with user groups to gather and analyze end user requirements.• Producing technical specifications to communicate user requirements in technical terms to programmers/project team.• Facilitate meetings with clients to document business requirements, explore potential solutions. • Support clients at all levels. Answering any questions and resolving client’s issues to improve overall efficiency and user friendliness of system enhancement/development.• Building client trust and satisfaction through individual support and training.• Create and improve materials and presentations for workshops with partners.• Provide input into developing and modifying systems to meet client needs and develop specifications to support these modifications.

VDS Group 1500+ employees, CIS leader in production of petrol/gas stations. Software and brand-management solutions. The only certificated partner in CIS countries of Shell concern, Volvo, Renault and Toyota.Associate Project Manager Aug 2019– Dec 2020• Helping to analyse and deliver business process initiatives either management components of mid-size initiatives or all components of small initiatives. Prioritize and manage multiple projects steams.• Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams. • Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.• Analyze client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis.• Participating in a collective design of all project stages from business requirements definition to maintenance phases.• Power BI Dashboard maintenance.• Monitoring the timely implementation of the procurement schedule. • Documentation controlling related to product certification on U.S. and CIS legal system and customs clearance.• Testing hypotheses to explain trends and opportunities by collecting and interpreting data from various teammates to advance system efficiency and overall perception and support.

Individual Entrepreneur Moroz Helen Francevna (15+ employees, Belarussian first private distributor of Individual healthcare equipment):International Trade RepresentativeSep 2016 – Aug 2019• Management and creating supply chains, operational business processes with U.S. EU, CIS, and China companies.• Analysing workflow to create process maps and isolate areas of potential improvement.• Custom clearance, controlling over document circulation.• Managing external partners, collaterals or other outside partners.• Developed a long-term sales strategy to meet revenue and profitability targets across all distribution channels: factories and manufactures, retail networks and stores, medical centers.• Researched global markets to identify new customer needs, industry trends to keep product lines current and lead innovation.• Analyse business health, identified risks, and offered insight.• Negotiating and deals closure.

Business Analysis

Bachelor'S Degree, International Business Relations, 4,0/5,0

Еconomy, 8,0/10,0