Corporate It Operations Manager
CurrentResponsibilities.The biggest focus of my current position are data and processes. Specifically:- Business and infrastructure monitoring- Processes definition and automation- Data discovery, collection, and CMDB- Critical incident response- Reporting, data enrichment, and data quality- Project management, audit and complianceAchievements:- designed, planned, and had an essential role in company-wide IT department re-structure, which allow us to consolidate resources and unify our processes globally.- designed and implemented effective and widely accepted CMDB, that is tightly integrated with a lot of Corp IT services and processes. - designed, developed, and implement a highly configurable and scalable monitoring solution for the Corporate IT environment. The usage of open-source tools allows us to make a highly integrated and cost-effective solution.- implemented an automation platform, that allows custom automations. Using this platform, we've developed a wide range of automated processes, and integrations, as well as data collection and processing tools. - implemented unified ticketing and task management system for a global distributed IT department. It became a platform for all IT processes, workflows, and automations.