Ihor Buriak Email & Phone Number

Киев, Украина

• Managing the remote support team.
• Improving and developing support processes.
• Managing the escalations and providing technical consultation to the team.
• Hiring and training of the new employees.
• Investigating technical problems and diagnosing root causes in Linux and Windows servers.
• Developing, designing and proposing solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features).

Киев, Украина

• Investigating technical problems and diagnosing root causes in Linux and Windows servers.
• Developing, designing and proposing solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features).
• Managing critical issues that impact customer’s business.
• Working with R&D and Product teams to meet customer requirements and improve the product.
• Presenting complex technical information about the product to the customers.
• Taking part in the creation and maintenance of knowledge-base.

Киев, Украина

• Collaboration with cross-functional team members (Developers, Implementation Specialists, Account Managers, etc.).
• Influence the growth of the product using feedback from clients and solutions I have implemented while working on client environments
• Proposing departmental initiatives to help improve the process and team goals
• Analyzing customers’ problems, searching for appropriate solutions or escalating to the relevant teams
• Driving and monitoring the resolution of the issues

Kiev Region, Ukraine

• Creating the product support process in CloudMade;
• Customer issues investigation;
• Improvements initiation and ownership;
• Finding problems before they become issues and proper communication;
• Monthly report creation and improvement;
• Requirements creation;

Kiev Region, Ukraine

• Data collection programs managing;
• Dongles set-up;
• Monitoring scripts set-up;
• Dongles and SIM cards management;
• Weekly reports for customers;
• Research of Data providers;

Kiev Region, Ukraine

• Demo preparations (preparing profiles, the app builds, kick-off meetings with thestakeholders);
• Software and hardware Demo car set-up for customer demo activities;
• Demo support (troubleshooting);
• Post demo activities (feedback processing, debrief meetings)

Киев, Украина

• Searching for job seekers
• Interviewing
• Internship
• Constant control of workers
• Team load planning
• Schedule, vacation, salary