Ihor Buriak Email & Phone Number

Киев, Украина

• Managing the remote support team.• Improving and developing support processes.• Managing the escalations and providing technical consultation to the team.• Hiring and training of the new employees.• Investigating technical problems and diagnosing root causes in Linux and Windows servers.• Developing, designing and proposing solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features).• Managing critical issues that impact customer’s business.• Working with R&D and Product teams to meet customer requirements and improve the product.• Presenting complex technical information about the product to the customers.• Taking part in the creation and maintenance of knowledge-base.• Working with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents.

Киев, Украина

• Investigating technical problems and diagnosing root causes in Linux and Windows servers.• Developing, designing and proposing solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features).• Managing critical issues that impact customer’s business.• Working with R&D and Product teams to meet customer requirements and improve the product.• Presenting complex technical information about the product to the customers.• Taking part in the creation and maintenance of knowledge-base.• Working with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents.

Киев, Украина

• Collaboration with cross-functional team members (Developers, Implementation Specialists, Account Managers, etc.).• Influence the growth of the product using feedback from clients and solutions I have implemented while working on client environments• Proposing departmental initiatives to help improve the process and team goals• Analyzing customers’ problems, searching for appropriate solutions or escalating to the relevant teams• Driving and monitoring the resolution of the issues

Kiev Region, Ukraine

• Creating the product support process in CloudMade;• Customer issues investigation;• Improvements initiation and ownership;• Finding problems before they become issues and proper communication;• Monthly report creation and improvement;• Requirements creation;• Prioritization;• Customer relationship management;

Kiev Region, Ukraine

• Data collection programs managing;• Dongles set-up;• Monitoring scripts set-up;• Dongles and SIM cards management;• Weekly reports for customers;• Research of Data providers;• Proof-points reports creating;

Kiev Region, Ukraine

• Demo preparations (preparing profiles, the app builds, kick-off meetings with thestakeholders);• Software and hardware Demo car set-up for customer demo activities;• Demo support (troubleshooting);• Post demo activities (feedback processing, debrief meetings)

Киев, Украина

• Searching for job seekers• Interviewing• Internship• Constant control of workers• Team load planning• Schedule, vacation, salary• Reporting establishment