Igor Orlicki Email & Phone Number

Gdańsk, Pl

Gdańsk, Pl

- Strategy and department creation for all aspects of the customer journey, customer service from Onboarding, Product Support, Technical Support, Professional Service, and Customer Success. - Leading a division of ~30 people. - Directly managing the work of 3 Team Leaders- The team is focused on customer success, technical support, proactive product adoption, customer journey, and providing an excellent experience for Getresponse's biggest MAX customers- Reporting directly to MAX Director (board member)- Responsible for quality of support for customers located in EMEA, NAM, LATAM, ASEAN regions - Creation of the process focused on retention optimization and daily operations to lower churn- Process creation and optimization to ensure 5-star customer service and proper flow of work- Employee evaluation, coaching, and mentoring- Managing and delivering projects that support team, department, and company goals- Working with Project Management teams to help evolve the product based on Enterprise Customer's needs- Responsible for processes, and projects on revenue generation from the existing customer base. That includes creating digital upsell, cross-sell journey, policies, and approving monthly marketing projects focused on upsell opportunities.

Gdańsk, Pl

From July 2020, our product for higher volume customers rebranded from Enterprise to MAXhttps://eu.getresponse.com/max- Managing daily operations of team members- Retention optimization and daily operations to lower churn- Process creation and optimization to ensure 5-star customer service and proper flow of work- Employee evaluation, coaching and mentoring- Overseeing team's communication with Enterprise Customers- Managing and delivering projects that support team, department and company goals- Helping team resolve difficult situations- Working with Project Management teams to help evolve the product based on Enterprise Customers needs

Gdańsk, Pl

Main responsibilities involve:- solving technical questions connected with the platform with the cooperation of other departments- monitoring team's everyday activity, especially communication with customers- overseeing new team employees training- verifying team's monthly reports, including calls and messages

Gdańsk, Pl

- work with top GetResponse.com clients to develop high-performing email marketing campaigns - optimize e-mail deliverability - resolve deliverability issues and SPAM escalations - observe e-mail marketing industry trends - implement permission-marketing best practices - help customers achieve ambitious email marketing goals

https://www.unilight.me

New York, Ny, Us

"Toastmasters International is a world leader in communication and leadership development. Our membership is 313,000 strong. Members improve their speaking and leadership skills by attending one of the 14,650 clubs in 126 countries that make up our global network of meeting locations.The world needs leaders. Leaders head families, coach teams, run businesses and mentor others. These leaders must not only accomplish, they must communicate. By regularly giving speeches, gaining feedback, leading teams and guiding others to achieve their goals in a supportive atmosphere, leaders emerge from the Toastmasters program. Every Toastmasters journey begins with a single speech. During their journey, they learn to tell their stories. They listen and answer. They plan and lead. They give feedback—and accept it. Through our community of learners, they find their path to leadership."Club site: toastmasters.pomorskie.pl

I am responsible for club operations. Including creating procedures for whole club, every person in club committee, club structures.The President presides at club meetings and directs the club in meeting the members' needs for educational growth and leadership. In cooperation with the other officers, the President establishes long-term and short-term goals for the club.In additon to his club role, the President is also a member of the Area Council. An Area Council is the management group for the area. The council helps each club in the area provide a positive and supportive learning environment in which every member has the opportunity to develop communication and leadership skills.

SGiR is a company that is focused on creating great trainings for companies mainly in sales / management / customer service. They are dedicated to bring real results after their work shops.Among other projects I was responsible for:- technical implementation for audit services they did.- working on additional content to their workbooks.

I had an honor to present my speech about creation of "normality" behaviors and definitions at first TEDx Sopot conference. We had an audience of about 100 people which had listen and cooperated greatly during my speech.My topic was focused on how definition of normality, which is being created through things like our culture, civilization we live on, what type of parenting patterns did we had and more, influences our today's perspective. How are we looking at world differently, because we created a field of "things, behaviors that are acceptable, and normal for us and these which are not". I also give big Thanks to Patryk Pawłowski, the conference organizer, for making this event happen for us. Hope to see you at another of TEDx Sopot conferences, as it was truly a great experience !

Sopot, Woj. Pomorskie, Pl

It was work in insurance company Ergo Hestia in Poland. My work involved helping clients with multitude of subjects regarding different kinds of claims.Including :- Personal Claims- Car Damages Claims- Transport Claims- Travel Claims- Banking ClaimsI have worked in fast paced environment helping many clients per day from Poland and abroad. I have learned self-discipline and great Customer Service skills during that period. You can easily understand how big company like Ergo Hestia, which employs more then 2000 people, operates and learn the cooperative organization structures which helps a lot while being in a leadership role.

Sopot, Woj. Pomorskie, Pl

I was helping Ergo Hestia as one of the Car Damages Claim Adjuster for MTU (Ergo Hestia Group) My job was to gather all the necessary documents, determining the extent of the company's liability, help the claim victim to understand what he needs to do in order for the claim to be completed and damages paid.It was during my job at Claim Department Call Center when Claim Adjustors needed help with their claims and I was chosen as one fitted for the job to help them along with few other people from our department.

I had an honor to lead first Gdańsk TEDx Conference on 06-12-2012 in Poland and it was fantastic in every possible aspect !I was announcing every speaker, later on asking him additional question, I was part of the opening ceremony which involves sharing part of the history of TEDx, and part of closing ceremony which was about finalizing the event. My mission was to keep track of time for everything to be on schedule and deal with unpredictable situations like some speakers being on stage for more time then they should, or giving answers for to long period of time or not on the subject of the question in front of 300 people audience." Created in the spirit of TED’s mission, “ideas worth spreading,” the TEDx program is designed to give communities, organizations and individuals the opportunity to stimulate dialogue through TED-like experiences at the local level. TEDx events are fully planned and coordinated independently, on a community-by-community basis. " - Official Website description of what is TEDx

I was responsible for :- establishing close relationships with clients- effective telephone persuasion - performing duties diligently working to maintain continuity of service (system of recommendations)- supervision of clients and building the optimal portfolio-adjusted sales for the client.

In The Process, Political Science

Secondary School Certificate