Igor Orlicki Email & Phone Number

Gdańsk, PL

Gdańsk, PL

- Strategy and department creation for all aspects of the customer journey, customer service from Onboarding, Product Support, Technical Support, Professional Service, and Customer Success. - Leading a division of ~30 people. - Directly managing the work of 3 Team Leaders- The team is focused on customer success, technical support, proactive product.

Gdańsk, PL

From July 2020, our product for higher volume customers rebranded from Enterprise to MAXhttps://eu.getresponse.com/max- Managing daily operations of team members- Retention optimization and daily operations to lower churn- Process creation and optimization to ensure 5-star customer service and proper flow of work- Employee evaluation, coaching and.

Gdańsk, PL

Main responsibilities involve:- solving technical questions connected with the platform with the cooperation of other departments- monitoring team's everyday activity, especially communication with customers- overseeing new team employees training- verifying team's monthly reports, including calls and messages

Gdańsk, PL

- work with top GetResponse.com clients to develop high-performing email marketing campaigns - optimize e-mail deliverability - resolve deliverability issues and SPAM escalations - observe e-mail marketing industry trends - implement permission-marketing best practices - help customers achieve ambitious email marketing goals

https://www.unilight.me

New York, NY, US

"Toastmasters International is a world leader in communication and leadership development. Our membership is 313,000 strong. Members improve their speaking and leadership skills by attending one of the 14,650 clubs in 126 countries that make up our global network of meeting locations.The world needs leaders. Leaders head families, coach teams, run.

I am responsible for club operations. Including creating procedures for whole club, every person in club committee, club structures.The President presides at club meetings and directs the club in meeting the members' needs for educational growth and leadership. In cooperation with the other officers, the President establishes long-term and short-term goals.

SGiR is a company that is focused on creating great trainings for companies mainly in sales / management / customer service. They are dedicated to bring real results after their work shops.Among other projects I was responsible for:- technical implementation for audit services they did.- working on additional content to their workbooks.

I had an honor to present my speech about creation of "normality" behaviors and definitions at first TEDx Sopot conference. We had an audience of about 100 people which had listen and cooperated greatly during my speech.My topic was focused on how definition of normality, which is being created through things like our culture, civilization we live on, what.

Sopot, Woj. Pomorskie, PL

It was work in insurance company Ergo Hestia in Poland. My work involved helping clients with multitude of subjects regarding different kinds of claims.Including:- Personal Claims- Car Damages Claims- Transport Claims- Travel Claims- Banking ClaimsI have worked in fast paced environment helping many clients per day from Poland and abroad. I have learned.

Sopot, Woj. Pomorskie, PL

I was helping Ergo Hestia as one of the Car Damages Claim Adjuster for MTU (Ergo Hestia Group) My job was to gather all the necessary documents, determining the extent of the company's liability, help the claim victim to understand what he needs to do in order for the claim to be completed and damages paid.It was during my job at Claim Department Call.

I had an honor to lead first Gdańsk TEDx Conference on 06-12-2012 in Poland and it was fantastic in every possible aspect !I was announcing every speaker, later on asking him additional question, I was part of the opening ceremony which involves sharing part of the history of TEDx, and part of closing ceremony which was about finalizing the event. My.

I was responsible for:- establishing close relationships with clients- effective telephone persuasion - performing duties diligently working to maintain continuity of service (system of recommendations)- supervision of clients and building the optimal portfolio-adjusted sales for the client.

In The Process, Political Science

Secondary School Certificate