Igor Pekec

Igor Pekec Email and Phone Number

Vice President, Global IT Workplace and Site Enablement @ Transcom
Croatia
Igor Pekec's Location
Croatia, Croatia
Igor Pekec's Contact Details
About Igor Pekec

Accomplished Executive with over two decades of diverse expertise in IT, Customer Services, and Sales, demonstrating a remarkable ability to foster strong client/partner relationships. Driven by a genuine passion for innovation and technology, I am dedicated to exploring cutting-edge solutions and staying ahead of industry trends.Experienced in effectively leading globally dispersed teams while also valuing and embracing local on-site collaboration. A seasoned leader with a proven track record in people management, adept at inspiring teams to achieve their goals.

Igor Pekec's Current Company Details
Transcom

Transcom

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Vice President, Global IT Workplace and Site Enablement
Croatia
Website:
transcom.com
Employees:
16551
Igor Pekec Work Experience Details
  • Transcom
    Vice President, Global It Workplace And Site Enablement
    Transcom
    Croatia
    View
  • Transcom
    Senior Vice President - Global It Service Delivery And Support
    Transcom Feb 2024 - Present
    Stockholm, Se
    • Workplace and Site enablement• Global Service desk and Support• Driving continuous infrastructure evolution and technology adoption• Delivering the day-to-day local IT service delivery for every Transcom location worldwide• Overseeing global IT procurement - team, contracts, and optimization• Full P&L responsibility and leadership of a globally dispersed team of more than 250 FTEs• Zagreb Tech hub site director - finding the best talent for our global needs
    View
  • Transcom
    Vice President, Global It Workplace & Site Enablement
    Transcom Nov 2019 - Feb 2024
    Stockholm, Se
    • Building and supporting the New normal ( W@H, hybrid models, VDI enablement) but also Brick and Mortars• Ensuring that every current and new location is equipped with local infrastructure capable of sustaining daily operations and providing the necessary flexibility to meet business needs.• Driving continuous infrastructure evolution and technology adoption• Delivering the day-to-day local IT service delivery for every Transcom location worldwide• Overseeing global IT procurement - team, contracts, and optimization• Full P&L responsibility and leadership of a globally dispersed team of more than 200 FTEs• Zagreb Tech hub site director - finding the best talent for our global needs
    View
  • Awesome Cx
    Head Of It
    Awesome Cx Jul 2023 - Present
    Los Angeles, California, Us
    View
  • Samsung Electronics
    Service Manager
    Samsung Electronics Jan 2014 - Oct 2019
    Suwon-Si, Gyeonggi-Do, Kr
    -Building strong customer-oriented environment-Partner relationship management -Product liability management-Focusing on customer experience and satisfaction-Developing  and executing Samsung service strategy-Creating differentiated Service
    View
  • Optima Direct
    Process Development, Reporting And Systems Management Director
    Optima Direct Feb 2012 - Feb 2013
    Zagreb, Grad Zagreb, Hr
    -Leading  business process development in Customer service and Sales-Identifying development needs and implementation with vendors-Managing critical projects-In charge of Training and Quality-Developing customer segmentation and churn prediction
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  • Atos International
    Crm Consultant
    Atos International Jun 2011 - Feb 2012
    95877 Bezons, Fr
    -Customer relations-Boosting up business processes-CRM Consultancy (MS Dynamics, Siebel)-OPN – Oracle partner network manager
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  • Vipnet D.O.O.
    Business Applications Expert
    Vipnet D.O.O. Aug 2003 - Jun 2011
    Zagreb, Hr
    -Coordinated implementation of new CRM and Interaction Centre solution -In charge of Customer service business needs definition-In charge of RFIs and RFPs to vendors -CRM coordinator on Telekom Austria Group-Business process development-Link between IT and Customer Care sector
    View
  • Vipnet D.O.O.
    Senior Information Management Specialist
    Vipnet D.O.O. Oct 2002 - Aug 2003
    Zagreb, Hr
    View
  • Vipnet D.O.O.
    Information Management Specialist
    Vipnet D.O.O. Oct 1999 - Jun 2002
    Zagreb, Hr
    View
  • Vipnet D.O.O.
    Crm Editor
    Vipnet D.O.O. Jan 1999 - Jan 2001
    Zagreb, Hr
    View

Igor Pekec Skills

Crm Management Customer Experience Team Management Business Planning Contact Centers Telecommunications Oracle Team Leadership Voip Business Strategy Project Management Call Centers Sql Mobile Devices Business Process Business Process Design Telco Product Management Telecommunications Billing Avaya Integration Mobile Communications Gsm Leadership Networking Time Management Cloud Computing Business Intelligence Great People Skills Asp.net People Development Customer Retention Itil International Project Management Mind Mapping Bpmn Process Improvement Solution Architecture Ado.net People Management Operations Management Avaya Contact Centres Oracle

Igor Pekec Education Details

  • Vern
    Vern
    Entrepreneurship Economics
  • Algebra
    Algebra
    Programming Web Applications

Frequently Asked Questions about Igor Pekec

What company does Igor Pekec work for?

Igor Pekec works for Transcom

What is Igor Pekec's role at the current company?

Igor Pekec's current role is Vice President, Global IT Workplace and Site Enablement.

What is Igor Pekec's email address?

Igor Pekec's email address is ig****@****ail.com

What schools did Igor Pekec attend?

Igor Pekec attended Vern, Algebra.

What are some of Igor Pekec's interests?

Igor Pekec has interest in Human Rights, Children, Environment.

What skills is Igor Pekec known for?

Igor Pekec has skills like Crm, Management, Customer Experience, Team Management, Business Planning, Contact Centers, Telecommunications, Oracle, Team Leadership, Voip, Business Strategy, Project Management.

Who are Igor Pekec's colleagues?

Igor Pekec's colleagues are Sherielyn Lorenzo, Jacqueline Concepcion, Thomas Tannhaeuser, Jose Camelo, Jhonatan Morales Olaya, Kristina Cupar, Marko Pecanac.

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