Accomplished technical manager with 15+ years of experience in Software Development, Technical Operations, Customer Support and Quality Assurance. 15 years of management experience leading small and medium teams. Key areas of expertise include software engineering, architecture, development methodology and practices, web, distributed application, client/server, object-oriented analysis and design, requirements analysis, testing, and quality assurance. Hands on experience with modern languages and frameworks (C#, .NET, C++, AJAX, UML).Specialties:● Software Development and Quality Assurance Management, Customer Support Management, Project Management, Software Architecture, Object Oriented Design, Object-Oriented Programming● Full SDLC, Agile and Test Driven Development● C#, C++, Visual Basic, ASP, HTML, XML, Java Script, CSS, UML, SQL● .NET, ASP.NET, SOAP, Web Services, AJAX, VoIP, SIP, H.323, COM, ActiveX● Windows, IIS, Exchange, Microsoft Office, MSRS● Legal, Call Centers, Contact Centers, IVR, ACD, Telecom, PBX, CRM, Helpdesk
Listed skills include Software Development, Integration, Object Oriented Design, Enterprise Software, and 43 others.