Igor Fernandes Email & Phone Number

Juiz De Fora, Mg, Br

Brazil

• Information Security incident response using the ServiceNow tool;• Identity and Access Management (IAM), including analysis of user identity compromise through Microsoft 365 Defender;• Monitoring security alerts via SIEM (Security Information and Event Management), analyzing events and ensuring continuous protection of IT systems;• Analysis of user event logs through Azure Active Directory;• Development and implementation of email security policies to protect against Phishing, Malware and Spam, ensuring compliance with security standards;• Analysis of IOCs using McAfee Enterprise Security Manager (ESM);• Conducting risk assessments and preparing incident reports, documenting actions taken for mitigation and recovery.

Brazil

• Updated and maintained Disaster Recovery Planning (DRP) and Application Recovery Plans (ARP) to ensure business continuity;• Conducted regular tests to verify the effectiveness of Disaster Recovery and Application Recovery Plans, ensuring they met business continuity requirements;• Participated in War Rooms, managing critical incidents such as the Log4J vulnerability and distributed attacks, coordinating containment and mitigation actions;• Performed log analyses to identify the origin of attacks and propagation paths, monitoring networks for suspicious activities (Network Defense);• Conducted vulnerability scans on systems and networks using the Qualys tool, identifying and prioritizing vulnerabilities for mitigation;• Administered and audited access through Active Directory, ensuring compliance and system security;

Brazil

• Application of patches and security updates to ensure system protection;• Analysis of Zero-Day vulnerabilities and implementation of immediate mitigation measures;• Participation in War Room (WannaCry) and execution of incident response plans, including containment and mitigation of cyberattacks;• Assisting in the application of security patches, such as the MS17-010 patch, which addressed the vulnerability exploited by WannaCry;• Detailed documentation of actions taken during the war room and creation of reports for post-incident analysis to improve future responses;• Assisting in the documentation of actions taken and in the preparation of post-incident reports for learning and process improvement;• Coordination of patch or update application to fix vulnerabilities in affected systems;• Continuous collaboration with IT teams to fix and remediate identified vulnerabilities;• Compliance management of equipment and systems using the Sophos antivirus tool;• Conducting vulnerability scans on systems and networks using the Qualys tool.

• Provided on-site technical support to Mercedes Benz users, addressing hardware and software issues on computers, printers, and mobile devices;• Performed system installations, configurations, and updates on workstations, following company protocols to maintain security and compliance;• Collaborated with other IT staff to document technical procedures and improve response time to common user issues;• Offered basic training to users on how to use internal applications and follow security best practices, such as password management and secure email usage.