Key responsibilities:- Lead strategic projects, both local and international, driving successful outcomes aligned with business objectives.- Manage strategic programs, overseeing project scope, objectives, resources, and deliverables definition.- Adopt and implement project management methodologies to ensure efficient project execution and delivery.- Develop comprehensive project plans, including risk management plans to mitigate potential issues.- Manage multi-function and international project teams, fostering collaboration and synergy.- Track project activities, deliverables, and key performance indicators (KPIs) to ensure timely completion.- Generate detailed and summarized reports on project progress for stakeholders and leadership.- Monitor actual expenditure against project budgets, optimizing resource allocation and cost management.- Conduct communication plans through workshops, project operating meetings, and Steering Committees to ensure effective project governance and stakeholder engagement.

Key responsibilities:- Lead the Alternative Channels Development stream, shaping the bank's digital strategy and roadmap.- Manage projects focused on improving digital channels functionality, ensuring seamless user experiences and operational excellence.- Coordinate efforts among marketing, IT, and vendor teams to deliver projects on time and within budget.- Prepare and validate business requirements, aligning with business objectives and regulatory standards.- Oversee User Acceptance Testing (UAT) processes, validating digital solutions for optimal performance and user satisfaction.- Drive change management initiatives to facilitate smooth transitions and adoption of digital innovations.

Key Responsibilities:- Coordinate IT, business, operations teams, and vendors to deliver new ATM functionalities and ensure high-quality service standards.- Prepare comprehensive business requirements, aligning with business objectives and regulatory requirements.- Review and validate technical specifications, ensuring alignment with business needs and industry standards.- Monitor the development process, overseeing timelines, budgets, and resource allocation for successful project delivery.- Review and validate testing plans, ensuring thorough testing and quality assurance processes are in place.- Create and optimize processes related to ATM development, deployment, and maintenance.- Drive change management initiatives to facilitate smooth transitions and adoption of new ATM technologies.- Generate project and operational reports, providing insights for decision-making and performance monitoring.- Directly manage a team of 3 employees, providing leadership, guidance, and support for their professional growth.Key Achievements:- Launched new ATM devices, including over 100 Cash-in ATMs and Self-service kiosks, expanding customer access and convenience.- Implemented a new payment transactional system for cash transactions, enhancing transactional capabilities and operational efficiency.- Implemented an ATM availability and quality measurement tool, improving uptime and service reliability.- Integrated ATM front-end software with CRM, enabling seamless inclusion of ATMs in campaign execution processes.- Network availability was improved from less than 80% to over 92% uptime, ensuring optimal service levels for customers.