Igor Štiglic Email & Phone Number

Munich, By, De

Munich, By, De

Munich, Bavaria, Germany

- Implementation of the Darktrace solution in accordance to clients’ network requirements to ensure maximum network visibility by implementing the Darktrace products in an efficient manner- Installing the physical Darktrace appliance in client data centers whilst considering client network topology including their Switches, SPAN, Static/DHCP, Firewall, DNS setups and various other configurations- Providing expertise and troubleshooting relating to network traffic on client networks-… Show more - Implementation of the Darktrace solution in accordance to clients’ network requirements to ensure maximum network visibility by implementing the Darktrace products in an efficient manner- Installing the physical Darktrace appliance in client data centers whilst considering client network topology including their Switches, SPAN, Static/DHCP, Firewall, DNS setups and various other configurations- Providing expertise and troubleshooting relating to network traffic on client networks- Designing and building custom client integrations and defining solution architectures using Azure, VMware ESXi, Hyper-V to spin up virtual machines which host the Darktrace vSensor software- Implementing Darktrace email software solution for clients with Microsoft Exchange on Cloud or On Premise.- Configuring SaaS connectors on client servers which are used to monitor user email activities. These connectors can be set up with technologies such as Microsoft Office 365, Azure, Salesforce etc - Acting as a technical touch point between a client’s network team, partners, and Darktrace- Providing feedback and reporting to account managers on the development of deployments- Providing support to new members of the team to install and configure Darktrace products on the clients’ network- Travelling across DACH region to client sites in order to get products installed and configured- Responsible for the post sales contract process within the ‘Accelerator and Delivery’ team - Working closely with the Darktrace team and clients to ensure that the client is receiving the best support in relation to the products Show less

Munich, Bavaria, Germany

Munich, Bavaria, Germany

▪ Unterstützung für die Allianz Unterföhring. First und Second Level Support in einem IT Umfeld mit 10000 Clients für AVC´s, Notebooks im Bereich Windows 10, Tablets und IPhones und Drucker vom Herstellern Fujitsu.▪ Eigenständige Planung der Serviceerbringung in Abstimmung mit internen Kunden Service GruppenFehlerverfolgung, behebung im Betriebssystem ▪ Second Level Support für diverse Endgeräte▪ Fehlerbehebung bei MS Standardsoftware▪ User Administration im AD▪… Show more ▪ Unterstützung für die Allianz Unterföhring. First und Second Level Support in einem IT Umfeld mit 10000 Clients für AVC´s, Notebooks im Bereich Windows 10, Tablets und IPhones und Drucker vom Herstellern Fujitsu.▪ Eigenständige Planung der Serviceerbringung in Abstimmung mit internen Kunden Service GruppenFehlerverfolgung, behebung im Betriebssystem ▪ Second Level Support für diverse Endgeräte▪ Fehlerbehebung bei MS Standardsoftware▪ User Administration im AD▪ Druckermanagement und Druckserveradministration▪ Support von Video Conferencing und Dolmetscher Systemen▪ Mobile Device Management▪ Dokumentation des Servicefortschritts im Ticketsystem des Kunden Show less

Munich, Bavaria, Germany

Während meiner Ausbildung habe ich an einem Projekt gearbeitet, in dem ich einen LAMP Stack (Linux, Apache, MySQL und PHP mit PHP FPM) für das Monitoring Tool "Cacti" zur Überwachung von Geräten im Netzwerk erstellt habe. Nach der Fertigstellung und Dokumentation der Arbeit habe ich dasselbe Setup auf Ansible für die Prozessautomatisierung und die Ausführung auf anderen Geräten durchgeführt und GitLab (Git Workflow branching model) verwendet, um mit meinem Kollegen… Show more Während meiner Ausbildung habe ich an einem Projekt gearbeitet, in dem ich einen LAMP Stack (Linux, Apache, MySQL und PHP mit PHP FPM) für das Monitoring Tool "Cacti" zur Überwachung von Geräten im Netzwerk erstellt habe. Nach der Fertigstellung und Dokumentation der Arbeit habe ich dasselbe Setup auf Ansible für die Prozessautomatisierung und die Ausführung auf anderen Geräten durchgeführt und GitLab (Git Workflow branching model) verwendet, um mit meinem Kollegen zusammenzuarbeiten.Während der Ausbildung habe ich den Linux LPIC 1 Kurs für Systemadministrator besucht. Während der Arbeit habe ich die CentOS 7 Distribution von Rad Hat verwendet.Ich habe auch über Docking und MySQL grundlegende Nutzung in Linux gelernt. Show less

London, United Kingdom

▪ Representing and supervising El Al Israel Airline flights at London Heathrow Airport▪ Supervise the check in, boarding and ramp activities to make sure that correct procedures are being followed▪ Responsible for effective supervision of the workforce on shift, delivering on staff development and performance, mentoring and performance management. Supervise and control delivery by GHA for all flights handling activities ▪ Establish and manage a sound working professional… Show more ▪ Representing and supervising El Al Israel Airline flights at London Heathrow Airport▪ Supervise the check in, boarding and ramp activities to make sure that correct procedures are being followed▪ Responsible for effective supervision of the workforce on shift, delivering on staff development and performance, mentoring and performance management. Supervise and control delivery by GHA for all flights handling activities ▪ Establish and manage a sound working professional relationship with all internal and external stake holders at the airport, local authorities, ground handlers▪ Help passengers who are facing delays, including arranging refreshments, meals and accommodation▪ Deliver and maintain station emergency response plan, disruption planning, diversion and delays and business continuity plans on a shift basis▪ Responsible for effective supervision of the workforce on shift, delivering on staff development and performance, mentoring and performance management. Supervise and control delivery by GHA for all flights handling activities▪ Preparing, orignizing and providing a high quality service for VIP’s costumers inc. CEO’s, President, Prime Ministers working closely with embassy and various agencies.▪ Participates on operational conference calls, station audits and prepares various reports Show less

London, United Kingdom

▪ Representing and supervising Etihad Airways and Air Serbia flights at London Heathrow Airport▪ Implement standards to meet safety, financical, quality and operational objectives (guest handling/ baggage) on a shift basis ensuring excellence in delivery▪ Responsible for effective supervision of the workforce on shift, delivering on staff development and performance, mentoring and performance managment. Supervise and control delivery by GHA for all flights handling activities… Show more ▪ Representing and supervising Etihad Airways and Air Serbia flights at London Heathrow Airport▪ Implement standards to meet safety, financical, quality and operational objectives (guest handling/ baggage) on a shift basis ensuring excellence in delivery▪ Responsible for effective supervision of the workforce on shift, delivering on staff development and performance, mentoring and performance managment. Supervise and control delivery by GHA for all flights handling activities ▪ Ensure airport revenues are optimized and costs are controlled in accordance with Etihad financial policies and procedures. Indetify and implement cost saving initiatives▪ Execute and deliver the Etihad vision for world class guest experiece delivery on shift through successful implemntation of plans, policies and procedures to deliver world class best in class service levels▪ Supporting VIP costumers inc. CEO’s, Presidents working closely with embassies and ambasadors.▪ Deliver and maintain station emergency response plan, distruption planning, diversion and delays and business continuity plans on a shift basis▪ Deliver best practices improve and enchance operations on shift through ongoing identification, mitigation and management of non compliance or areas of improvement across safety, quality and operations▪ Supervise the shift and drive employee engagement, a high performance culture that gives emphasizes to empowerment, communication quality, productivity, goal attainment▪ Performing Local Proficiency Check, Hazard Checks, Aircraft Turnaround Check on Air Serbia flights▪ Preparing, orignizing and providing a high quality service for VIP’s▪ Actively using various software inc. Sabre Sonic, WorldTracer, Merlin, A-CDM, Sems, Acars Show less

London, England, United Kingdom

London, England, United Kingdom