Igor S. Email & Phone Number

Belgrade, Rs

Responsible for Cloud, Data Center and Network strategy, transformation and operations in STADA Group.

Responsible for Cloud, Data Center and Network strategy, transformation and operations in STADA Group.

Responsible for Cloud, Data Center and Network strategy, transformation and operations in STADA Group.

Serbia

Responsible for the Corporate IT and Network services including connectivity for all locations worldwide in FinTech company dealing with alternative investments, with systems almost exclusively in Public Cloud.

Stockholm, Sweden

Leading the team responsible for the IT Infrastructure and Data Center Network domains of Telenor Sweden. Business Unit responsible for Transition and Transformation Project to Managed Private Cloud.

Serbia

Regional head of the international IT Infrastructure department responsible for providing services for Telenor Business Units in Denmark, Hungary, Bulgaria, Serbia and Montenegro. Leading team of more than 60 employees in four countries providing Desktop support, Server and OS support, Virtualization and Cloud services, SAN, Storage and Backup, Database support.- Organized numerous IT innovation and renovation projects with the scope in Server and Desktop Virtualization, Private Cloud, Storage consolidation and renovation, Enterprise Backup systems swap- Created harmonized international IT Infrastructure team by leading it through the business transformation, and at the same time significantly expanding it both in scope and number - Delivered the project for providing IT Infrastructure Services to Telenor Denmark as the new customer, by handling people change management, significantly expanding and reorganizing IT and defining common IT processes and architecture (Technical lead)- Effectively established IT Shared Service center for number of Telenor Business Units in Europe by creating competence centers and enabling savings for Telenor- Responsible to define and negotiate IT KPIs to measure service quality for different customers- Constantly improving service quality by managing Service Delivery through predefined governance and by innovating meeting structure to improve proactivity perception by customers- Leading the team to deliver the new IT Infrastructure Service Catalogue- Taking active role in preparing the transition of new business support systems in Denmark by participating in the task force to define cross party processes and the new operating model- Innovated service offerings by organizing implementation of the Private Cloud infrastructure based on open industry standards- Leading the Service Delivery project stream in the project that has integrated Telenor Bulgaria’s Technology Division to Telenor Common Operation

Leading IT Operations unit comprised of IT Infrastructure teams (Unix, Linux, Windows System engineers and DBA group), IT Help Desk and BSS operations team.- Organized first and second line support for internal and external customers to achieve highly customer-centric atmosphere with customer satisfaction level over 90%- Established processes and procedures in IT Operations and interfaces with the IS/IT Planning and other functions- Innovating KPI measurements and reporting for different processes in IT Operations- Developed Handover procedure for system and service transition to Operations that enabled better knowledge transfer and improved service maintenance and availability- Improved employees' engagement index significantly and produced highly motivated team - Organized split between Development and Operations and introduced new IT Operations 2nd line support teams for ERP and other BSS related services improving customer support- Actively contributed to the CEE Common Operations Program in analysis and documentation production for IT Infrastructure and IT Applications streams- Planned and coordinated Data Center relocation project which was executed with significant cost savings- Improved team competence on different virtualization platforms and increased infrastructure virtualization level to over 70%- Coordinated implementation of new cost effective OSS tools, now used companywide (Nagios, Cacti) increasing ability to monitor services and perform trend analysis- Supervised IT Infrastructure Renovation projects in 2012 (Backup System renovation, Storage Area Network renovation, High-End and Mid-Range SAN Storage replacements) - Oversaw Private Cloud Proof of Concept implementation (IaaS) - Delivered company Security assessments through activities in a specialized Security Forum- Improved managing and monitoring of support and licensing contracts with different vendors

- Planning and deploying migration from heterogeneous e-mail infrastructure (Linux and Exchange Server 2003) to high available Exchange Server 2007 infrastructure- Lecturer at regional Microsoft Conference on Exchange Server 2007- Member of Backup and Disaster Recovery project team- Member of Server consolidation and virtualization project team – introducing HP Blade Servers, VMware Infrastructure 3 Enterprise Edition, SAN environment- Member of Trouble Ticketing System (Service Desk) project team- Member of Identity and Access Management Project Team- Member of the WoW project team - Administration of Windows Server 200X network- Active Directory redesign- Implementation and administration of Push e-mail solutions- In charge of managing agreements with Microsoft regarding licensing and support (Microsoft Premier Agreement, Enterprise Agreement, Select Agreement)

- Managing IT teams in different locations in Serbia- Managing Corporate WAN with three branch offices in Serbia- Managing LAN in affiliate companies- Design and deployment of new corporate Active Directory and E-Mail infrastructure- Negotiating and maintaining hardware and software agreements