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Igor Vignjevic Email & Phone Number
Head of Support AMR
at
Infios
1 work email found
@liveperson.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Support AMR
Location
Werribee, Victoria, Australia
Company size
Who is Igor Vignjevic? Overview
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Quick answer
Igor Vignjevic is listed as Head of Support AMR at Infios, a company with 1506 employees, based in Werribee, Victoria, Australia. AeroLeads shows a work email signal at liveperson.com and a matched LinkedIn profile for Igor Vignjevic.
Igor Vignjevic previously worked as Senior Director of Service Operations and Incident Management at Liveperson and Director of Service Operations and Incident Management at Liveperson. Igor Vignjevic holds Bachelor Of Computing, It from Monash University.
Company email context
Email format at Infios
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{first_initial}{last}@liveperson.com
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AeroLeads found 1 current-domain work email signal for Igor Vignjevic. Compare company email patterns before reaching out.
Profile bio
About Igor Vignjevic
As an accomplished leader in the SaaS industry, I specialise in building high-performing teams and organisational capabilities to address complex business challenges and deliver measurable improvements. My greatest achievements extend beyond driving significant KPI improvements to fostering the personal and professional growth of my team members, many of whom have gone on to achieve remarkable success.I thrive in dynamic, fast-paced environments and view challenges as opportunities to learn, identify gaps, and implement transformative changes that enhance organisational resilience and performance. In my experience, chaos is not a barrier but a catalyst for innovation and growth.With a career spanning contact centre and BPO operations, enterprise customer management in SaaS, Technical Support, and Incident and Problem Management, I bring a unique and holistic perspective to every role I undertake. This diverse background enables me to transcend traditional role boundaries, ensuring better outcomes for the organisation and its stakeholders.I am deeply analytical and thrive on problem-solving. I place a strong emphasis on validating assumptions with data, as some of my most significant successes have stemmed from data-driven decision-making. Even when outcomes differ from expectations, I view these instances as invaluable learning opportunities. Integrity, ownership, and loyalty are at the heart of my leadership philosophy, guiding my commitment to the teams I lead and the customers we serve.I am now seeking a new challenge with an organisation where I can broaden my understanding of its business landscape while excelling in my areas of expertise. My goal is to find a long-term role within a company I can call home, where I can continue to learn, contribute, and grow. I firmly believe that long-term engagements enable me to deliver the greatest value, allowing me to integrate deeply, innovate meaningfully, and give back on a large scale.
Listed skills include Business Process Improvement, Business Analysis, Workforce Management, Contact Centers, and 15 others.
Current workplace
Igor Vignjevic's current company
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Infios
14 roles
Igor Vignjevic work experience
A career timeline built from the work history available for this profile.
Senior Director Of Service Operations And Incident Management
Current- Owned global incident and problem management, leading a 24x7 team.
- Led the Service Operations team responsible for change management and cross-functional activities.
- Involved in over 50 major incidents and hundreds of high-risk customer incidents.
- Took command during major incidents, providing clear direction and prioritisation.Owned the post-incident framework, including the PIR and senior leadership engagement.
- Owned change management and cross-company operational processes.
- Oversaw execution of over 15,000 change requests with 100% pass rates on external audits.
Jul 2024 - Present
Director Of Service Operations And Incident Management
Jun 2023 - Jul 2024
Director Of Technical Support Apac
- Resolved customer issues, ensured high levels of customer satisfaction, and met SLAs.
- Coordinated efforts with product and technology teams to address customer pain points.
- Assisted account management in retaining key clients and developed strategies to enhance the support experience and improve operational efficiency.Built and expanded the Technical Account Manager team by over 250%.
- Grew technical support professional services revenue over 300% with a 95% retention rate.
- Managed a team of technical engineers and technical account managers.
- Managed hundreds of major and minor incidents end-to-end.
Sep 2020 - Jun 2023
Regional Support Manager, Apac
Jun 2019 - Sep 2020
Senior Customer Success Manager
- Drove customer retention, adoption, growth, and satisfaction by delivering strategic guidance and ensuring value realisation.
- Acted as the primary liaison between the customer and all internal teams.
- Built and maintained strong relationships with key stakeholders, managed escalations, and collaborated cross-functionally.
- Piloted and implemented messaging at the largest Australian telco.
- Diversified LivePerson product adoption from one to over a dozen channels.
- Enabled and trained over 20 roles on LivePerson technologies.
Dec 2018 - Jun 2019
Customer Success Manager
Feb 2017 - Dec 2018
Operations Excellence Manager
Aug 2015 - Feb 2017
Customer Value Manager
Aug 2014 - Sep 2015
Senior Business Analyst
Smart Group
Aug 2013 - Jul 2014
Business Analyst
Salmat
Successfully completed two external workforce management consultancies and participated in several business consultancies.Completed numerous audits of internal contact centres focusing on all aspect - from people, to commercial and processes and created optimisation plans for the same.Implemented a standardised profit and loss and budgeting tool to assist.
Sep 2010 - Aug 2013
Workforce Manager
In charge of end-to-end workforce management practice for a campaign of 300+ FTE in Australia. This included long term capacity planning, forecasting, scheduling, co-ordination of real team management and reporting.Successfully implemented workforce management practices suited to a new commercial model which the contact centre commenced operating on.Led a.
Sep 2008 - Oct 2010
Operations Manager
Managed a team of 6 comprising of workforce, payroll and reporting analysts.Coordinated a training program for approximately 400 staff over a two month period ensuring scheduling, facilitator and training room allocations are coordinated without impacting the service delivery for the client. Successfully planned and executed a ramp-up project of more than.
Oct 2006 - Sep 2008
University Tutor
Mar 2003 - Nov 2003
1 education record
Igor Vignjevic education
-
Monash University
FAQ
Frequently asked questions about Igor Vignjevic
Quick answers generated from the profile data available on this page.
What company does Igor Vignjevic work for?
Igor Vignjevic works for Infios.
What is Igor Vignjevic's role at Infios?
Igor Vignjevic is listed as Head of Support AMR at Infios.
What is Igor Vignjevic's email address?
AeroLeads has found 1 work email signal at @liveperson.com for Igor Vignjevic at Infios.
Where is Igor Vignjevic based?
Igor Vignjevic is based in Werribee, Victoria, Australia while working with Infios.
What companies has Igor Vignjevic worked for?
Igor Vignjevic has worked for Infios, Liveperson, Smart Group, Salmat, and Salmat Ccs.
How can I contact Igor Vignjevic?
You can use AeroLeads to view verified contact signals for Igor Vignjevic at Infios, including work email, phone, and LinkedIn data when available.
What schools did Igor Vignjevic attend?
Igor Vignjevic holds Bachelor Of Computing, It from Monash University.
What skills is Igor Vignjevic known for?
Igor Vignjevic is listed with skills including Business Process Improvement, Business Analysis, Workforce Management, Contact Centers, Strategy, Team Management, Team Leadership, and Management.
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