Igor Pavlovic Email & Phone Number

Crigglestone, Gb

London, England, Gb

- Azure- Infrastructure as Code (Terraform)- GitHub version control- CI/CD Pipeline- Jira- Agile/Scrum

London, England, Gb

Leeds, West Yorkshire, Gb

London, England, Gb

• Providing 3rd line technical support via telephone, Email and face to face.• Commissioning & decommissioning virtual and physical Servers in Live, Test and pre-production environments across the world.• Decommissioning and commissioning of local site datacentres as part of office moves.• Managing ESX environments via vSphere for VMware ESXi 5.0 - 5.5 in Australia, UK, HK and Singapore.• Power up & power down of infrastructure based on building requirements, Including failing over services and managing business notifications.• Administering SCOM 2012 console.• Commissioning SQL Servers 2000-2014. Upgrading existing SQL infrastructure as part of SQL Standardisation project as well as Administering & troubleshooting SQL Backups & server configurations.• Installing and configuring NetBotz in datacentres.• Troubleshooting and replacing internal HP Hardware (Gen2-Gen9).• Troubleshooting and replacing hardware in DELL Blade Servers.• Managing backup jobs using Commvault and changing tapes in Quantum scalar i500.• Training Colleagues and new staff & writing documentation to share.• Windows Powershell and Batch file Scripting.• Out of Hours Support.

London, England, Gb

• Providing 2nd line technical support via telephone, Email and face to face.• Main escalation point for 1st line colleagues.• Liaising closely with 3rd line teams to work towards resolution.• Leading Major Incident Process & sending notifications to the business based on outages.• Trend analysis and Problem Management.

London, England, Gb

Providing 1st/2nd line technical support via telephone, Email and deskside.Effectively logging calls with sufficient information covering all required points using bespoke software.Providing technical support for over 1000 internal customers.Liaising with 3rd parties to ensure all aspects of support are met along with SLA’s.Support and Administration of BES and GOOD services.Train and develop new staff employed on the service desk and update and create new support documentation for all staff to use.Troubleshooting and advising customers in regards to Active Identity Soft tokens on smartphones.Experience supporting financial systems such as Elite Enterprise & Webview.Experience managing and administering software deployment systems such as Affinity Management system and System Center Configuration Manager.Extensive experience supporting Workshare/Filesite/Worksite and all aspects of filing.Provisioning customers on the Cisco ACS console to allow access to wireless from a multitude of devices.Experience of administering and troubleshooting PGP encryption.Experience of Cloud desktop configuration and provisioning.Assisting with setup and support of Webex Meetings.Experience supporting and configuring Bighand Digital Dictation Client.Extensive experience supporting Postini.Local support duties.Managing and changing backup tapes when due.Patching and troubleshooting network connectivity on machines & printers.Imaging desktops and laptops in preparation for new staff and for existing staff.

Nelson, Lancashire, Gb

Providing 1st/2nd line technical support via telephone and email.Effectively logging calls with sufficient information covering all required points using bespoke softwareProviding technical support for over 150 customers each with individual and different contractual obligations and processing.Understanding and meeting contracted SLA's and Internal KPI'sLiaise with 3rd parties to ensure all aspects of support are met along with SLA'sExperience in working with and providing high profile customers with an excellent level of customer service and communication.Experiencing in project work (Anti Virus deployment, network integration)Proficient use and support of Citrix XenApp 6.5.Proficient use and support of Exchange 2003, 2007 and 2010.Proficient use and support of Server 2003 and 2008.Support generic MS office applications as well as providing support for bespoke software.Proficient use and support of Windows XP, Vista and 7.Support and Administration of BES and GOOD services.Support and Administration of MS Lync systems including the setup and configuration of federations.Work alongside the project teams to help deliver new services to new and existing customers.Used as an escalation point for troublesome contracts to help deliver and improve customer service and add value added support.Customer facing including site visits.Train and develop new staff employed on the service desk and update and create new support documentation for all staff to use.

Leeds, England, Gb

Apprenticeship work placementProviding technical support for existing customersDeployment and implemention of bespoke software to customers on windows and linux platformsMonitoring and responding to alertsInstalling and upgrading existing and new customers hardware and softwareInstallation of windows server and linux operating systemsProviding technical support for Internal staffScheduling and managing backup jobsInstalling, managing and configuring switches for customer and internal networksCreating detailed network maps for customers and setting thresholds for alertsSoftware used: Ubuntu/Linux, FreeBSD, Server 2003, Server 2008, RDP, Putty, Microsoft Dynamics CRM, Dell Remote Management, Server Hardening, RMF (Realtime Message Filter) Deployment, VPN, Remote Assistance, Virtualisation, Vmware, Hyper V Manager, Rackspace cloud hosting, Amazon hosting, FTP server configuration, Active Directory, ssh, telnet, Group Policy software deployment..Using Packet tracer to plan network infrastructure buildsDiagnosing and fixing faults with pre configured network buildsConfiguring IP address structures with multiple subnetsApplying networking for home to small businesses

Education record

Btec Extended Diploma, It Practitioners