Iuri Pereira Email & Phone Number

Natal, RN, BR

Florianópolis, Santa Catarina, Brasil

- Acts as tool team leader within Operations Governance- Works with IBM SCCD Maximo and IBM Rational Team Concert tools- Helped implement an internal demand control process for the Support service- Acts as a focal point in communicating with clients and internal users regarding problem and incident resolution.

Natal, Rio Grande Do Norte, Brasil

- Work as project manager and process analyst- Helped to implement Agile methodologies in the company- Automate processes by scripting mainly utilizing Javascript and Python- Implemented JIRA Atlassian tool in the company to manage projects according to agile methodologies within Gitlab- Implementing KPI's to measure evolution of the processes- Mapping and.

Curitiba, Paraná, Brasil

- Worked as an analyst of Service Desk area- Worked with continuous improvement tools in order to discover the root cause of problems and propose solutions through action plans.

Curitiba

- Responsible for the budget process of IT Service Management- Helped design and implement the incident management process of the IT Infrastructure Board- Worked as Incident Manager- Responsible for raising and preparation of the root cause analysis report from the incident process- Worked with internal Auditing process under IT Infrastructure area- Worked.

Curitiba, Paraná, Brasil

- Performing job rotation between IT areas focused on Infrastructure in order to acquire cross knowledge of the core business of the company.- Helped developing the process to analyse Datacenter Operators' productivity- Knowledge Management- Mapping IT Infrastructure processes through BPM methodology

Natal Area, Brazil

Learned how to configure and manage the local network infrastructure. Worked with Dell and Cisco servers. Kaspersky Antivirus management, WSUS and Windows Servers management, LAN/WAN configuration.

Master Of Science - Msc, Information Technology

The research developed at this master's degree was developing a case study in a company using code coverage analysis for a system test.

Specialization, Strategic Planning And Business Management

B.Sc, Computer Engineering

Dissertation: Wireless parking model using ZigBee IEEE 802.15.4 standard.

Graduation Exchange, Computer Engineering

Graduation exchange in Computer Engineering. Partnership with the Federal University of Rio Grande do Norte