Gurarshdeep Singh Email & Phone Number

Toronto, On, Ca

Canada

Remote, Canada

Toronto, Ontario, Canada

- Provides remote support to 400+ employees worldwide (US, Canada, Vietnam, and the Philippines)- Manages employee's Onboarding/Offboarding- Manages device asset management of both Canada and the US- Lead various projects which include implementation of new SaaS services, data migration during acquisitions, workflow changes- Created and maintains an internal IT Support Page for the organization which includes support documentation, workflows, and request formsAdministration:- Manages installation, testing, and maintenance of Mac Computers which includes troubleshooting, security patches, updates, and application drivers- Creates and updates certificates, profiles, Custom applications via Kandji- Creates and manages multiple MDM Blueprints made for different teams across the organization- Manages user access control, maintains and troubleshoot on-premises Cisco Meraki VPNs- Deployed and maintains Google Windows Device Management which includes enforcing security settings like BitLocker, Firewall, and applications- Maintains(Version Control: GitHub) and creates various Slack Bots, custom apps, Integrations, WebHooks, Python, and Shell scripts- Deployed OKTA as an IAM tool- Maintains and Integrated various applications in OKTA with SSO using various methods SWA, SAML, WS-Fed, OIDC and OAuth2.0- Administrates various SaaS Apps such as Dashlane, Atlassian Products, Office 365, and ZoomSecurity:- Onboarded service onDMARC to implement DMARC, stop spoofing attacks and block email impersonation- Increased EMail Security and prevented domain spoofing by implementing strict DMARC policies and enabling MTA-STS and TLS reporting- Deployed Crowdstrike Endpoint Protection and created custom enforcement and RTR policies- Implemented various log in policies and MFA in Okta, and other SaaS apps- Built various Google Vault Matters for the internal investigation- Implemented various security and sharing policies in Google Workspace based on the OUs and groups

Toronto, Ontario, Canada

• Monitored multiple incoming calls and answered queries received by guests • Creation of Access cards for students and facility members• Handled written correspondence, scheduled appointments, send and forwarded e-mails and compiled reports

Toronto, Canada Area

• Maintained and updated HTML/CSS templates on a regular basis and as required• Provided technical support to other web design team members as directed• Conducted layout design and construction for a variety of websites as assigned

Jalandhar Area, India

• Generated and monitored various service and request tickets• Performed various modular as well as minor repairs with Mac hardware and iOS devices• Provided quality customer service to customers by corresponding with customers regarding technical questions, activation of services, and problem-solving of technology issues.

Computer Engineering, Computer Engineering, 89.4%

Related course work: Algorithms and Data Structure in Java, Object – Orientated Programming, Databases with Java, Programming Techniques.

Certificate, Cybersecurity