15 yrs. of experience in Business Excellence Management by reaching to operational Excellence through a demonstrated history of working in the government administration industry by planning, designing, and implementing the operating and business models through an extensive experience in :Strategy Management, Process Management, Project Management, Risk Management, Quality Management, Services Management, Mystery Shopper Management, Customer Experience Management, Knowledge Management, Innovation Management, Best Practices Management, Information Security Management, Social Responsibility Management, HR Management, Financial Management, Fixed Assets Management, Purchase Management, Policy Management, Health and Safety Management, Crisis Management, Business Continuity Management, Studies and Survey Management,With a professional Diploma Degree from the European Foundation of Quality and Business Management and a Certification from the IRCA in Quality Management Systems