Directly managing a staff of 30.Creating policies and strategies to implement it.Hiring new staff, evaluating and training existing staff.Improving clinical standards.

• Performed all the pharmacist’s tasks under the supervision of a pharmacist• Assisted with restructuring and enhancing the system efficiency of 2 pharmacies• Increased the overall customer satisfaction by 200%• Interfaced with patients, answered their questions and assisted them with fulfilling their requirements• Received patients’ phone calls and assisted them with their questions, needs and complaints

• Studied the needs of the Physicians, educated them about MSD products and answered their questions• Achieved 140% sales growth in 6 month

Helping customers of Expedia Canada through their flight tickets and hotel reservations Working on Saber program for flights for bookings and cancellations Resolving any problems for our customers in their trips on their behalf Continued to serve Francophone Customers in French