Ihab Tekfa Email & Phone Number

Dubai, United Arab Emirates

Responsibilities• Analyzing sales statistics to define sales potential and ensure customer satisfaction and resolve customer issues. Focus as well on CRM proficiency while improving communication and negotiation skills of the team.Managing day to day performance Motivate, train, and coach sales staff while applying feedback.Building consistent lead generation with the marketing team and monitoring performance metrics of sales team and report data.Studying and analyzing Competitors and market share growth by maximizing the Collaboration with key stakeholders.Networking and partnership building , Establishing and maintained strong relationships with key clients , Inspiring team performance daily using proven behavioral based coaching, motivation, and management methodologies.

United Arab Emirates

• Managing interiors design and build, on Freelance basis, handling residential and office fit-out jobs using my entire experience, client base and sub-contractors’ network.• Verifying the technical aspect of received supplier’s quotes and negotiation of prices with subcontractors & various project stakeholders.• Plan and organize resources in advance for the assigned site by daily preparation of labor schedule and the coordination between clients, sites, subcontractors and suppliers.• Enforce rules, regulations, procedures and quality control of work at sites.

United Arab Emirates

IndustryProperty Management, Fit Out, Refurbishment, E-document control and E-archiving, Security, Cleaning and Hospitality company services.Responsibilities• Overseeing all aspects of the company and ensuring that operation is efficiently and effectively meeting business goals.• Developing and implementing strategic plans that meet business goals and objectives and ensure commitment to and compliance with all applicable laws and local regulations.• Recruiting and developing a team of senior leaders to manage critical business functions and ensure that staff members are aligned with the company’s mission and vision Accomplishments• Started by developing and implementing a new working systems, and Established employee operations guidelines to standardize procedures, while making sure to create a culture of transparency and communication throughout the company.• Conducted surveys, directed and collaborated with the team to redesign the services offerings accordingly and Implemented new quality assurance to increase reliability, and managed to increase customer satisfaction by improving follow-up and reducing repair needs on provided services.• Restructured several lines to eliminate cash drains, reduced costs 20% by consolidating locations and re-allocating service staff which led to a significant increase in overall revenue.• Grew and recruited to the company force of 4 professionals and 120 workers up to managing a team of 12 professionals and over 340 staff within 2 years. • Created brand new revenue streams by expanding e-services, targeting government departments and managed to maximize the total revenue through annual contracts worth AED 2 Million.• 300% overall business growth within 2 years is with the new services, by lowering costs, improved marketing, developing existing services, sourcing new suppliers, negotiating favorable contracts leading to an improved net profit margin of 20%.

Dubai

IndustryInteriors – Design & BuildCore Responsibilities• Managing the entire ongoing projects including design, scope, procurement, production, communication, cost, time, risk, project human resources, close out.• Identifying the internal and external resources whether financial, supplies or human resources and developing tools and techniques for distributing tasks according to the skills of every team member.• Evaluate the progress of projects and the performance of all team members on regular basis to achieve the set targets in a timely manner and complete the projects successfully.• Setting realistic and practical goals for projects and developing strategies for achieving them while Keeping an eye of latest tools used in project management in order to adopt them to increase productivity.• Examining the drawings, assessing the material requirements, approving, and submitting the material requisition accurately to facilitate purchase of appropriate quantities of materials and manpower requirement• Developing the elements to tender, reviewing, evaluation plus preparing and forwarding the requisition of sub-contractors required for the different jobs then qualifying competitive subcontractor bids prior to execution of contracts• Supervising the sites regularly, attending to all technical and engineering problems, additional manpower requirements, drawing changes in an effective and timely manner in addition to conducting quality checks on works carried out to ensure that the execution meet all required specifications achieving client requirements and quality standards.• Coordination between client, site, subcontractors & suppliers while Monitoring progress against the project plan taking quick corrective action where required.

Dubai

Started as Designer&Account Manager since December 2005–November 2008Appointed as Branch Manager in December 2008Responsibilities:• • Monitoring all running activities starting from receiving customers and ending by finalizing contracts.• Monitoring all leads registration and allocation reports and history.• Giving technical assistance and guidance to designers.• Monitoring customer complaints and make sure it is resolved with the minimum response time.• Monitoring the customer receivables and evaluating the backlog on daily basis.• Forecasting and planning installation dates in liaison with the production and accounts departments.• Reporting and verifying all designers’ activities and guiding them in the proper follow up of their leads.• Providing additional training to weak designers to boost their abilities and self-confidence.• Following up on the documentation of the financial data entered on the company system.• Arranging for new designs with regards to new products and the showroom display.• Following up on the media campaign response and evaluating feedback from all advertisement in cooperation with the marketing department.• After sales care service as reporting the required activities in the company system to verify the satisfaction level and ways of improvement.• Watching closely the forthcoming functionalities and features of the company system in order to facilitate the fast implementation.

Alexandria - Egypt

Alexandria, Egypt

Alexandria, Egypt

Alexandria, Egypt

Bachelor Of Architecture - Barch, Architecture

High School Diploma, High School/Secondary Diplomas And Certificates, 82%

High School Diploma, Music Performance, General, Very Good

Activities and Societies: Classical violin performanceClassical music performance, music theory.