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Ilen H. Email & Phone Number

Director of Sales and Service Delivery at VIDA
Location: Jakarta, Jakarta, Indonesia 8 work roles 2 schools
1 work email found @vida.id LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email i****@vida.id
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Current company
VIDA
Role
Director of Sales and Service Delivery
Location
Jakarta, Jakarta, Indonesia
Company size
165 employees

Who is Ilen H.? Overview

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Quick answer

Ilen H. is listed as Director of Sales and Service Delivery at VIDA, a company with 165 employees, based in Jakarta, Jakarta, Indonesia. AeroLeads shows a work email signal at vida.id and a matched LinkedIn profile for Ilen H..

Ilen H. previously worked as SVP Business Growth and Service Delivery at Vida and Customer Delivery at Mastercard. Ilen H. holds Master Of Business Administration, Business Management from Prasetiya Mulya Business School.

Company email context

Email format at VIDA

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{first}@vida.id
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AeroLeads found 1 current-domain work email signal for Ilen H.. Compare company email patterns before reaching out.

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Profile bio

About Ilen H.

A seasoned VP of Service Delivery and Operations professional with an extensive 15+ years' track record in the payment industry, coupled with 5+ years' specialized focus in Identity Verification. Proficient in driving Customer Success, Project Management, and End-to-End Service Delivery initiatives. Hold a Bachelor's degree in IT and a Master's degree in Business Administration from Prasetiya Mulya Business School.

Current workplace

Ilen H.'s current company

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VIDA
Vida
Director of Sales and Service Delivery
Jakarta, Indonesia
Website
vida.id
Employees
165
AeroLeads page
Company profile
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8 roles

Ilen H. work experience

A career timeline built from the work history available for this profile.

Director Of Sales And Service Delivery

Vida

Jakarta, Indonesia

Svp Business Growth And Service Delivery

Current
Vida

Greater Jakarta Area, Indonesia

Serving as the SVP Business Growth and Service Delivery at VIDA, I oversee multifaceted responsibilities that encompass:* Establishment and management of the Customer Success team, strategically steering revenue streams and ensuring client satisfaction. Key performance indicators (KPIs) include Net Revenue Retention (NRR) and Net Promoter Score (NPS).*.

Dec 2018 - Present

Customer Delivery

Mastercard

Indonesia

As a key liaison, managed comprehensive technical and operational relationships with major Indonesian banks at Mastercard. Effectively synthesized customer needs and operational landscapes to tailor Mastercard solutions, ensuring alignment with client requirements and overseeing flawless project execution.* Orchestrated end-to-end customer satisfaction.

Feb 2018 - Nov 2018

Service Excellence Head

Kartuku

Setiabudi 2 Building - 3rd Floor Suite 302-305 - Kuningan - Jakarta Selatan

1) Successfully transformed PMO to Service Delivery Division aligned with the Company strategic shift from project-based to product-implementation. The scope of Service Delivery are implementation, quality control (QC) and training (internal & external). Milestones including:- Reintroduced the PMO team as Implementation Manager for products.- Minimized.

Jan 2016 - Feb 2018

Senior Project Manager

Kartuku (Pt Multi Adiprakarsa Manunggal)

Setiabudi 2 Building - 3rd Floor Suite 302-305 - Kuningan - Jakarta Selatan

  • Responsible for the overall project management function, providing leadership, coordination and management of PMO processes and functions.
  • Managing the project assignment and the priority of each project registered
  • Ensuring project deliverables (software, network, system, database, logistic) according to agreed timeline by organizing resources, monitoring progress, and communicating to related parties, while maintaining client.
Jul 2012 - Dec 2015

Project Manager

Pt. Abhimata Persada And Pt Indopay Merchant Services (Subsidiary)

Menara Batavia 5th Floor

Ensuring project deliverables (software, network, system, database, logistic) according to agreed timeline by organizing resources, monitoring progress, and communicating to related parties, while maintaining client expectation.

Feb 2008 - Jun 2012

It Specialist

Pt. Anantayasa Teknokriya Persadanet

Graha MIK Lt. 7 Kuningan Jakarta Selatan

Development of EDC application in accordance to banking regulations, industry standard (ISO8583) and banking business process

Sep 2006 - Jan 2008

Software Laboratory Assistant

Bina Nusantara University

Responsible for preparing, executing, and evaluating lab-based course materials. Preparation of exam materials and grading.

Sep 2004 - Aug 2006
Team & coworkers

Colleagues at VIDA

Other employees you can reach at vida.id. View company contacts for 165 employees →

RS Rio S Rio S Colleague at VidaWest Java, Indonesia, Indonesia View → RA Reiga A. Reiga A. Colleague at VidaJakarta, Jakarta, Indonesia, Indonesia View → CD Christian Dwinantyo Christian Dwinantyo Colleague at VidaKota Tangerang, Banten, Indonesia, Indonesia View → RA R. Agung Suseno R. Agung Suseno Colleague at VidaGambir, Jakarta, Indonesia, Indonesia View → AA Astri Amelia Suma Astri Amelia Suma Colleague at VidaKapanewon Mlati, Yogyakarta, Indonesia, Indonesia View → ER Eduardo Robles Eduardo Robles Colleague at VidaPalmira, Valle Del Cauca, Colombia, Colombia View → NS Nadya Sujanto Nadya Sujanto Colleague at VidaGambir, Jakarta, Indonesia, Indonesia View → AG Abhijeet Gandhewar Abhijeet Gandhewar Colleague at VidaPune, Maharashtra, India, India View → IS Insani Sukandar Insani Sukandar Colleague at VidaIndonesia, Indonesia View → IL Immanuela L. Immanuela L. Colleague at VidaJakarta, Jakarta, Indonesia, Indonesia View →
2 education records

Ilen H. education

FAQ

Frequently asked questions about Ilen H.

Quick answers generated from the profile data available on this page.

What company does Ilen H. work for?

Ilen H. works for VIDA.

What is Ilen H.'s role at VIDA?

Ilen H. is listed as Director of Sales and Service Delivery at VIDA.

What is Ilen H.'s email address?

AeroLeads has found 1 work email signal at @vida.id for Ilen H. at VIDA.

Where is Ilen H. based?

Ilen H. is based in Jakarta, Jakarta, Indonesia while working with VIDA.

What companies has Ilen H. worked for?

Ilen H. has worked for Vida, Mastercard, Kartuku, Kartuku (Pt Multi Adiprakarsa Manunggal), and Pt. Abhimata Persada And Pt Indopay Merchant Services (Subsidiary).

Who are Ilen H.'s colleagues at VIDA?

Ilen H.'s colleagues at VIDA include Rio S, Reiga A., Christian Dwinantyo, R. Agung Suseno, and Astri Amelia Suma.

How can I contact Ilen H.?

You can use AeroLeads to view verified contact signals for Ilen H. at VIDA, including work email, phone, and LinkedIn data when available.

What schools did Ilen H. attend?

Ilen H. holds Master Of Business Administration, Business Management from Prasetiya Mulya Business School.

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