Haseeb Rasheed Email & Phone Number

Doha, Qa

Doha, Qatar

• Set optimal prices for hotel rooms and services using advanced analytical tools.• Adjusted pricing based on demand, seasonality, special events, and competitor rates.• Identified opportunities to attract more guests through better offers.• Leveraged historical data, current trends, and future projections to guide pricing strategies.• Identified areas for improvement and capitalized on new revenue streams.• Created detailed revenue forecasts and budgets aligned with business objectives.• Assisted in long-term decision-making, including capital investments and expansion plans.• Optimized rate tiers and length-of-stay requirements to reflect demand.• Utilized property management system software for reservations during high-demand events.• Developed selling strategies, adjusted availability, and maintained relationships with area hotel representatives.

Doha, Qatar

• Worked closely with the Revenue Manager to oversee individual and group reservations.• Maintained meticulous reservation records, ensuring accurate data entry.• Handled reservation inquiries via phone, email, and in-person interactions.• Strategically managed reservations to maximize room occupancy and revenue.• Supervised and trained reservations staff, fostering a positive work environment.• Provided guidance and support to Reservation Agents in their daily tasks.• Worked closely with the Revenue Manager, Sales department, Front Office, and Airport Representative to facilitate bookings.• Seamlessly coordinated all group and individual reservations.• Regularly analyzed hotel rates, occupancy, and revenue performance.• Assisted in preparing weekly Revenue Management meetings and month-end commentary.• Cultivated strong relationships with guests and clients to maximize sales opportunities.

Qatar

• Oversaw the activities of all employees in the Front Office department, ensuring strict adherence to standards of excellence and guidelines outlined in the employee handbook, hotel policies, and procedures.• Cultivated a professional, high-quality service-oriented environment consistently.• Assumed the role of manager on duty in the absence of the Front Office Manager. Addressed complaints, solved problems, managed disturbances, handled special requests, and resolved any other issues that arose.• Managed the night shift, ensuring that all employees performed their assigned tasks efficiently. Coordinated Front Office activities with other departments.• Kept the Overnight staff informed about nightly activities, group and VIP arrivals, special requests, and repeat guests.

Doha, Qatar

• Successfully managed the handover and decommissioning of 22 properties, ensuring a smooth transition and minimizing disruption to business operations.• Shared Daily Reports, Incident & Guest Complaints Reports with the Front Office Manager and Site Operation Manager to summarize the shift's activities and operations.• Ensured the highest possible standards of Guest Service, presentation, technical operation, and safety in all operational areas of the attraction.• Increased guest satisfaction scores by 50%, proactively addressing and resolving guest issues and complaints, resulting in positive feedback.• Consistently exceeded KPI and Mystery Visit targets, resulting in a 30% improvement in team performance and recognition as the top-performing team in the Site.• Properly Managed, recorded, and resolved all Guest complaints promptly and effectively, resulting in 98% Guest Satisfaction.• Responded promptly to all requests in our scope of work and provided friendly and courteous service to the guests.• Conducted Daily Audits to ensure efficient compliance with procedures for the safety and security of guest belongings(e.g., lockers, left luggage, etc.).• Maintained a safe and secure environment by ensuring compliance with all safety rules and emergencyprocedures, resulting in zero safety incidents.

Multan, Punjab, Pakistan

• Oversaw adherence to operational guidelines, maintained a safe working environment, and supervised overnight staff, achieving guest tracking and employee survey goals.• Collaborated with all departments HOD's in regular staff training to maintain a professional and high-quality service- oriented environment.• Introduced a collaborative environment for discussing budgets and goals, resulting in a 25% increase in revenue.• Optimized the department's night shift operations and ensured all employees performed their assigned tasks.• Produced Daily RECAP reports & NIGHT SHIFT Reports and shared them with the management.• Implemented the best sales strategies for Walk-Inn, which resulted in the highest Occupancy.

Multan, Punjab, Pakistan

• Monitored guest requests and resolved all guest complaints to maintain customer satisfaction.• Organized daily Staff Briefings before the shift started to discuss daily goals and challenges.• Reinforced Company Policies through ongoing training and effective communication.• Supervised Front Office Staff, including Guest Service Officers, Front Office Cashier, Concierge Staff,Drivers and Communication Staff.• Provided regular training to new hires and Junior Staff.• Sent daily emails to upper management to provide ongoing updates about issues and updates.

Multan, Punjab, Pakistan

• Provided a warm welcome to guests during check-in and a fond farewell at checkout.• Performed multiple job duties efficiently and timely.• Managed VI P and all guests' arrivals and departures, completed pre-registration formalities where applicable, andallocated rooms.• Regularly checked all check-ins, checkouts, and cashiering to reduce errors and mistakes.• Provided detailed information regarding arrival, room requirements, and daily room occupancy.• Delivered excellent customer service per hotel standards and provided a correct handover to the next shift to ensurebusiness continuity.