Brittani Ashley Email & Phone Number

Flower Mound, Texas, United States

I manage tasks throughout the loan servicing process, including but not limited to; loan boarding, oversight of mortgage transactions and processes with 31 investors, subservicer oversite, handling of all live checks, on-line payments, as well as collection of overdue payments, escrow analysis and its disbursement, reconciliation of purchase statements and ensure accuracy of amounts disbursed and deducted to new investor, ensure compliance regulations throughout all servicing processes, answering inbound customer service phone calls in a courteous, proficient manner, and maintaining great communication with borrowers, investors, loan officers, repurchased loans, building custom reports to display data. Assist with researching and solving borrowers, as well as loan officer’s questions, problems, and complaints.

Denton, Texas, United States

Responsibilities included providing exceptional service to and expanding the On-Premise Drink Market to its maximum potential by utilizing product and on premise equipment. I executed this by developing and implementing strategies to achieve positive outcomes for my 120-account assigned market. I partnered with external support functions to exceed customer expectations in achieving superior sales results, as well as stayed abreast of competitive policies, process and promotions, assisted in facilitating training session to develop and train employees assigned to the on-premise market, and created, implemented and managed incentive programs for specific sales initiatives. This position was extremely customer centered, projecting the image of the company and its products to all employees, customers, and consumers.

Lewisville, Texas

I worked my way up to a corporate manager responsible for three locations bringing in $40,000-$55,000 each. I handled scheduling of special events, was the point of contact for over 30 Sales Representatives on a weekly basis, managed all ordering for goods, made staff schedules for 20-30 employees, calculated weekly payroll, opened and closed the stores. I was responsible for training, maintaining, redesigning and pricing for our Point of Sale Operating System. I managed the accounting, bookkeeping, created Profit and Loss reports and cost control. I was also responsible for making sure all stores had all of their reporting and payroll turned in by end of day on Monday. Strong communication skills and people skills were a must.