Operations Advisor
Current● Streamlined new customer orientation by incorporating media assets and self-service options. Thisnew orientation process increased satisfaction by 6% in 2 months and was deemed a best practiceacross the region, leading to regional leadership to adopt this process across the entire SouthernCalifornia region.● Lead a team of 6 advisors that handle client intake, documentation verification, final vehicleinspection and release. Our clients are at the center of all we do, and we garnered a +12% averagecustomer satisfaction score (CSAT) over the last half of 2022. We maintain this industry leadingCSAT today.● Partner with Corporate Headquarters Sales, Service, and Delivery, to properly plan and ensure ontime vehicle arrival, inspection, and release from our facility that generate $3M daily.
