Iman Hiridjee Email & Phone Number

Ville De Paris, Île-De-France, France

Paris, Île-De-France, France

- Replying to VIP customers with a reached CSAT objective of 4,6/5 and covered all topics (payments services, security, integrations, ...)- Educated our chatbot (Intercom) : creating replies, iterations, performance monitoring, follow up on success metrics : average success rate of 20% in 6 months.- Partnership improvement : gave more visibility on our concierge services to increase card usage and impact transactional fees and revenue- Implemented internal processes for customer retention to reduce churn rate - Co-built internal knowledge with a PM on integrations/API issues for the Customer Success team - Conducted user research to expand our online card payment services. Defined objectives and interviewed 12 people- Adapted our feature launch process (on Ops side) to keep up with Qonto’s scalability - Gave trainings about Qonto's "Tone of Voice" to new incomings Ops

Maurice

- Account Management: Managed bank account openings, weekly market updates and follow-ups, fund performances.- Project Management: Piloted a partnership project with a local bank: creation of marketing support, training of relationship executives and meetings with potential clients. - Business Development: Targeted potential leads during sponsored events/ professional squash and golf tournaments.

Dubai, United Arab Emirates

- Business Development: Generated 35+ listings for rental and sales properties through networking, cold calls and referrals.- Customer Relationship: Closed 13 rental deals in six months: managed viewings, negotiations and contract signings followed by post-rental assistance.- Developed and maintained connections with a portfolio of 23 clients to encourage repeat business and referrals.

Dubai, United Arab Emirates

- Project Management: Led the company website re-designing project with delivery within the agreed time frame and within budget.- Assisted the admin team with the transfer of data to a new CRM and led training session to the brokers team.- Business Development: Negotiated new partnerships with 3 institutions: a mortgage insurance house, an interior designing company, and a maintenance company.

Madagascar

Madagascar-based company exporting local spices (green coffee, cloves, black pepper and cinnamon) in Middle East, Europe and South East Asia.

Région De Paris, France

- Participated in the website development- Developed strategic partnerships with social entrepreneurs- Organized an event involving journalists and social entrepreneurs aiming to introduce Sparknews' new project- Attended conferences and workshops to spot innovative social initiatives- Gave visibility to relevant projects with a strong social impact by posting them on the website

Bachelor Of Arts (Ba), International Business Administration, Gpa: 3.6/4 "Cum Laude"

Education record

Noé is an intensive and selective 4-week program to break into Product Management. As part of the Noé program, I worked for a month.

Summer Sessions 2014, Haas School Of Business

Relevant courses: Legal Aspects of Management; Brand Management & Strategy

Certified Training For Real Estate Brokers, Real Estate, 98/100

Baccalauréat Scientifique, Etudes Secondaires, Mention Bien