Daniel Ihitz Email & Phone Number

São Paulo Area, Brazil

No cenário atual a tecnologia da informação tem um papel fundamental na cadeia de valor das empresas. Lida com grandes desafios e necessita adaptar-se aos constantes câmbios que ocorrem nas organizações e no mercado em geral. Hoje, por conta da instabilidade econômica as empresas tem reduzido os investimentos e seus gastos operacionais. É um grande desafio para a TI manter a eficácia diante deste contexto. DISI Consult procura com suas intervenções eliminar as surpresas e reduzir o custo… Show more No cenário atual a tecnologia da informação tem um papel fundamental na cadeia de valor das empresas. Lida com grandes desafios e necessita adaptar-se aos constantes câmbios que ocorrem nas organizações e no mercado em geral. Hoje, por conta da instabilidade econômica as empresas tem reduzido os investimentos e seus gastos operacionais. É um grande desafio para a TI manter a eficácia diante deste contexto. DISI Consult procura com suas intervenções eliminar as surpresas e reduzir o custo destas mudanças através de mecanismos de comunicação que permitam o alinhamento da TI à estratégia de negócio. Desenvolvemos uma gestão eficaz e motivadora que promova alternativas e novas possibilidades para as organizações, obtendo resultados advindos da oportuna implantação de soluções e da eficiência operacional. Focamos em resultados e na redução de custos operacionais, pois temos a plena convicção que é possível fazer mais com menos. Contamos parcerias que nos permitem oferecer produtos e soluções para a gestão integral de TI. Nossos serviços abrangem planejamento estratégico de TI, governança e operações, além de BI, Desenvolvimento sob Medida e Soluções para Sell Out. Faça mais com DISI Consult, soluções inteligentes para TI. Show less

São Paulo Area, Brazil

Empresa familiar fundada em 1991 com foco na qualidade de serviços para suprir as necessidades e expectativas de clientes exigentes que buscam viagens com programações e serviços diferenciados. Consultoria de viagens, onde são identificados os interesses, desejos, necessidades e estilos de vida de cada cliente e são oferecidos roteiros, destinos e logísticas, com o objetivo de transformar sonhos em experiências reais.Como Gerente de Tecnologia responde pela estratégia de TI e pela… Show more Empresa familiar fundada em 1991 com foco na qualidade de serviços para suprir as necessidades e expectativas de clientes exigentes que buscam viagens com programações e serviços diferenciados. Consultoria de viagens, onde são identificados os interesses, desejos, necessidades e estilos de vida de cada cliente e são oferecidos roteiros, destinos e logísticas, com o objetivo de transformar sonhos em experiências reais.Como Gerente de Tecnologia responde pela estratégia de TI e pela operação, suporte a usuários, telecomunicações de voz e dados, infraestrutura e projetos em geral.- Coordenou o processo de desenvolvimento e implantação de um sistema integrado contendo os módulos de vendas, câmbio, contabilidade, financeiro, CRM, orçamento e produtos para o segmento de turismo.- Coordenou a implantação do sistema IPO500 da Avaya para a matriz em São Paulo e a filial em Brasília.- Coordenou a implantação do Sistema de Informações Gerenciais utilizando a ferramenta Tableau.- Implantou a gestão de melhoria continua através de mecanismos como o registro centralizado de chamados de suporte, acordos de expectativa (SLA) e gestão integral de indicadores dos processos e serviços de TI via Tableau.- Implantou soluções tecnológicas e processos de monitoramento que garantiram disponibilidade de 99,9% dos serviços críticos.- Coordenou a estratégia de migração Exchange para Google Apps.- Implantou a gestão de conhecimento através da solução e-learning UPK da Oracle- Implantou rede social, gestão eletrônica de documentos e portal usando Fluig da Totvs- Reformulou a infraestrutura de telecomunicações e rede.- Liderou o projeto de virtualização de servidores. Show less

São Paulo / São Paulo

Providing help and advice to customers on Oracle JDEdawards products and services;Leading or supervising a team of customer service staff;Handling customer complaints or any major incidents;Analysing statistics or other data to determine the level of customer service your organisation is providing;Manages customer expectations with respect to support agreements and project plansBeing involved in staff recruitment and appraisals;Visiting customers to provide a one-to-one… Show more Providing help and advice to customers on Oracle JDEdawards products and services;Leading or supervising a team of customer service staff;Handling customer complaints or any major incidents;Analysing statistics or other data to determine the level of customer service your organisation is providing;Manages customer expectations with respect to support agreements and project plansBeing involved in staff recruitment and appraisals;Visiting customers to provide a one-to-one service;Analyzing project profitability, revenue, margins, bill rates and utilization;Manage the process of innovative change effectively.- As Operations Director, responsible for the coordinating the business unit responsible for providing services which entailed project management, help desk and plant software as well as knowledge management administration. - Implemented quality and management processes in the service process area which allowed improved continuity within the organization and consequent client satisfaction as well as Oracle recognition. - Managed and delivered 25 projects for 12 different clients in diverse segments throughout the 2 years of service with Maxxicon. Show less

São Paulo Area, Brazil

Providing help and advice to customers on Oracle and MasterSaf products and services;Developing customer service procedures, policies and standards for your organisation or department;Leading or supervising a team of customer service staff;Training staff to deliver a high standard of customer service;Handling customer complaints or any major incidents;Analysing statistics or other data to determine the level of customer service your organisation is providing;Manages… Show more Providing help and advice to customers on Oracle and MasterSaf products and services;Developing customer service procedures, policies and standards for your organisation or department;Leading or supervising a team of customer service staff;Training staff to deliver a high standard of customer service;Handling customer complaints or any major incidents;Analysing statistics or other data to determine the level of customer service your organisation is providing;Manages customer expectations with respect to support agreements and project plansBeing involved in staff recruitment and appraisals;Visiting customers to provide a one-to-one service;Meeting with other services managers to discuss possible improvements to customer service;Analyzing project profitability, revenue, margins, bill rates and utilization;Manage the process of innovative change effectively; Show less

São Paulo / São Paulo

IT and Business consulting, including:- Information Technology management (ITIL & ISO)- Process management and continuous improvement - Strategic planning methodology and development- Budget administration and funding- Reorganization/restructuring and merger processes - Business processes in Logistics, Manufacturing, Finance, Sales, CRM, Purchasing, Inventory, Legal, Fiscal, Materials Planning, Quality and Laboratory

São Paulo Area, Brazil

Responsible for the IT relationship area called ‘Business Relationship Management’, which standardized systems at subsidiaries in 11 countries, with 5,000 employees and annual sales of US$ 900 million, consolidating the IT area at the executive level. Coordinated 7 managers and a technology renewal budget of US$ 4 million. Established service agreements between IT and subsidiaries. Standardized the budget process and strategic planning method, applying it in various subsidiaries. Obtained… Show more Responsible for the IT relationship area called ‘Business Relationship Management’, which standardized systems at subsidiaries in 11 countries, with 5,000 employees and annual sales of US$ 900 million, consolidating the IT area at the executive level. Coordinated 7 managers and a technology renewal budget of US$ 4 million. Established service agreements between IT and subsidiaries. Standardized the budget process and strategic planning method, applying it in various subsidiaries. Obtained funding of US$ 2 million for the Data Management project aimed at standardizing the databases of 11 JDEdwards (Oracle) different environment. Show less

Responsible for the consolidated IT management for Argentina, Brazil and Chile. Coordinated a team of 35 people and an annual operating budget of US$ 1.2 million. Implemented the Help Desk 24X7 with service in Portuguese and Spanish, having also verified the satisfaction level of technology users; promoted compulsory training for new users. Successfully coordinated technology projects in the incorporation process of Immuno in Argentina and Asta Médica (Oncology) in Brazil.

Responsible for consolidated IT management of Baxter, RTS and Edwards Lifesciences - Macchi. Managed the IT area with 26 employees and an annual operating budget of US$ 800 thousand. Successfully coordinated technology projects in the process of incorporating Immuno. Selected and led the implementation of the JDEdwards ERP system in Brazil, Argentina and Chile on five opportunities, involving a US$ 3 million investment. Headed technology activities in the corporate office move to a 2,400-m2… Show more Responsible for consolidated IT management of Baxter, RTS and Edwards Lifesciences - Macchi. Managed the IT area with 26 employees and an annual operating budget of US$ 800 thousand. Successfully coordinated technology projects in the process of incorporating Immuno. Selected and led the implementation of the JDEdwards ERP system in Brazil, Argentina and Chile on five opportunities, involving a US$ 3 million investment. Headed technology activities in the corporate office move to a 2,400-m2 space, including a new data and telecom site and 500 work stations. Show less

Project Leader and programmer

Process Management

Itil Certification

Bacharelado Em Administração, Administração De Empresas