• Continued development of an online application dedicated to mililtary child care services• Communicate and collaborate with stakeholders to elicit detailed business requirements• Develop business requirements, user stories, and acceptance criteria to achieve a comprehensive and detailed understanding of project deliverables• Conduct user acceptance testing to confirm that the system meets the customer's expectations• Create wireframes and workflows utilizing tools such as Balsamiq, SnagIt, Excel, and Visio• Conduct quality assurance testing for each new release.• Coordinate with technical support and development team to provide updates and status reports• Respond to ad-hoc questions and offer clarifications to development and support teams concerning requirements, user stories, and existing functionality• Present to and update the client on open items, system issues, and any known defects• Review and handle Level 2 Zendesk support desk tickets forwarded by the Level 1 support desk team • Deliver comprehensive training and demonstrations on the application to developers, testers, support desk personnel, and stakeholders

Assigned to a government project to assist in the development of an online application for military child care. • Present and update client on open items and system issues including known defects. • Assist in the development, and capture of new user stories based on client communications.• Liaise with technical support and development to provide updates and status reports as needed.• Provide quality assurance testing on each new release.

• Managed a $1,000,000 seasonal retail operation. • Researched properties, negotiated leasing, contracted vendors, and pulled permits for operation within Tampa and surrounding counties. • Hired, trained, and managed twenty-seven store managers for seasonal fireworks locations within Florida.

• Provided national on-site training in the use of Kodak’s photo-processing and digital imaging equipment, including new product rollouts and new customer service initiatives. • Installed and upgraded hardware and software. Networked equipment. • Facilitated lab set-up in new store locations. Trained groups of 2-10 associates in sessions of 1-5 days, determined by types of equipment and customer expectations. • Tracked and monitored training classes through pre-training contacts and follow-up actions concerning training. • Provided individual assessments of trainees to store management. Coordinated extensive air/car/hotel travel arrangements.

• Assigned to a large retail company to implement and train a warehouse order-entry computer system for new and existing stores. • Trainees included 200+ direct sales reps at the store level, call center support personnel, and various corporate departments. • Software packages included RSA, AS400, Apriori, Seibal, and various SAP modules.

• Managed 6 regional kiosks with over $700,000 in sales. • Hired and trained store managers. Responsible for labor control and distribution of product between the individual stores. • Maintained daily sales and labor records, and produced weekly reports for district supervisor.

• Managed, operated and maintained a 200 unit self-storage property.