- Develop and manage marketing promo plans tailored to specific markets and target audiences.- Lead the complete process of creating and launching promo campaigns and bonuses for products, including launching casino/betting bonuses, internal tournaments, network tournaments, and exclusive events with providers.- Formulate tasks for designers, translators, and CRM specialists to ensure the realization of the promo plan.- Resolve client issues and requests from the customer support department.- Collecte and analyze data on launched promo events.- Add providers and games into the product, conduct testing, and organize categorization.- Communicate with game providers about in-game issues and negotiated about discounts as well as common events.

- Regularly generated ideas and concepts for promotions and tournaments according to a product calendar (such as local tournaments, network tournaments, exclusive tournaments with providers, local and personalized bonuses).- Set up bonuses and their descriptions through the back-office system and CMS of the website.- Created and launched bonuses for the marketing and CRM departments.- Collected data on the launched events.- Addressed requests to other departments (such as marketing, CRM, customer support, product)

- Processed clients’ requests through online chat, email, and telephone, and forwarded them to other departments (such as marketing, anti-fraud, product, trading).- Notified users about the resolution of their problems.- Transferred information regarding errors, product failures, and improvement proposals.