Ihsaan Khan Email & Phone Number

Herent, Be

Leuven, Flemish Region, Belgium

Port Of Spain

Total IT systems management and support focusing on Service Delivery, Cyber Security, Microsoft 365 administration and Azure. Managed IT procurement, mentored trainees and junior IT staff and provided IT training. Technical lead on flagship projects and initiatives. Implemented cost saving initiatives and technologies◾ Provide onsite IT support for all IT related matters for the organisation's 25 employees. .◾ Administer Internal Server Infrastructure with Active directory domain based on Hyper V Hosts.◾ Administer Fortinet Firewall and Ubiquity Networking Infrastructure.◾ Administer Microsoft 365 and Azure Tenants. (mailboxes, licenses, Intune etc.), Data Backup and Restore to Azure.◾ Administration of Analog Avaya PBX and planning Migration to SIP and Teams Voice.◾ Manage and support accounting and HR management applications.◾ Procure IT related equipment and services.◾ Direct budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements, and minimizing wasteful spending.◾ Reviewed deficiencies based on internal and external audits and suggested remedies.◾ Planned and executed migration of on Prem Servers from VMware vSphere to MS Hyper V.◾ Maximized system availability through development and testing of contingency plans.◾ Identified and resolved network congestion issues and bottlenecks particularly VPN issues.◾ Performed a critical role in the outfitting and Launch of One Fintech Avenue – a Fintech Development Centre.

Port Of Spain

Lead and Managed a Team of IT professionals that supported IT functions in a Government Office of over 150 Staff members. Implemented New IT technologies to streamline operations within budgetary restrictions. Provided support as second level escalation point for IT Service Desk issues. ◾ Provided Leadership role for IT department responsible for IT support across Ministry's office sites as well as head office.◾Managed and deployed Hyper-V virtualization technology across the Physical Server infrastructure. To achieve better resource allocation and server redundancy. Managed Windows administrative services; Active Directory, DHCP, DNS, GPO, WSUS etc.◾Set up and managed backup and restore solution using Symantec Backup Exec.◾Managed Voice and Data Switching Infrastructure (CISCO). Implemented VLAN's and converged network services. And designed and developed plans for WAN deployment across all ministries' sites and children's homes.◾Liaised with GovNeTT on Internet and firewall issues, and management of Microsoft licenses via Government Enterprise agreement.◾Managed and maintained Symantec Endpoint Protection Manager and Clients.◾Managed SharePoint On Prem implementation – Infrastructure/ Planning and Implementation.◾Developed Infrastructure for Implementation of Central Registries for Domestic Violence and National Children’s Registry.Liaised with GovNeTT on Internet and firewall issues, and management of Microsoft licenses via Government Enterprise agreement.◾Managed and maintained Symantec Endpoint Protection Manager and Clients.◾Managed SharePoint On Prem implementation – Infrastructure/ Planning and Implementation.◾Developed Infrastructure for Implementation of Central Registries for Domestic Violence and National Children’s Registry.

Shell, Trinidad Limited - Pt Lisas

Outsourced IT support services to Shell Trinidad operations at Shell Plant in Trinidad. Oversaw IT equipment refresh for administrative staff. Provided IT Support to staff on the Plant.◾ Provided Onsite IT Support for Shell Trinidad Operations across 2 Sites. ◾ Planned and executed the setting up new “Shell Upstream” offices.◾ Oversaw stock management with periodic procurement.◾ Collaborated with Global Communication Services provider, AT&T to provide support for Telecom and Network Infrastructure.◾ Created IT Training Plan and conducted IT Training for new hires.◾ Managed Users, Computers and Groups from Active Directory Web frontend

Maraval, Port Of Spain.

◾ Installed and configured asterisk-based PBX based systems. Inclusive of GSM gateways, Analog Lines, SIP Trunks, Voicemail, Auto Attendant and IP Phones.◾ Deployed and supported LifeSize video conferencing systems.◾ Provided support for Large Call Center running Customer Interaction Center from Interactive Intelligence.◾ Installed setup and deployed Verint Quality Management platform including SQL database at Customer Premise.◾ Developed Strategy for Deploying Microsoft Lync for internal use as well as Basis for future line of business and interconnectivity with current lines of business.

◾ Developed requirements and implemented an ITIL based Service Desk using application INFRA (VMware Service Manager Application).◾ Implemented Incident Management and Request Management procedures.◾ Performed duties as a senior technical and supervisory escalation point.◾ Developed and produced specialized reports to management upon request.◾ Provided technical input throughout the Procurement process.