Ihtisham Rahim Email & Phone Number

Dubai, Ae

United Arab Emirates

✓ Level 1 & 2 IT Network & System Support to Tiger Properties, Tiger Contracting, Industrial & Tiger Hotels and Resorts.✓ Visiting all Tiger Constructing Construction Sites and Tiger Hotels, and Labor Camps to follow-ups user's IT need.✓ Daily monitoring and maintenance of network and system devices across all locations.✓ Installation, configuration, and implementation of end-user and network/system devices with robust security measures.✓ Walk colleagues or clients through steps to help them resolve their technical problems.✓ Remote troubleshooting, helpdesk management, and timely resolution of IT Support requests. ✓ Creation, management, and maintenance of user profiles, group policies, email, and folder access permission. ✓ Support the implementation of computer systems, printers and scanner configuration and maintenance.✓ Microsoft windows installation, Ms office, antivirus and ERP software installation and latest updates and patches smooth running of systems on sites and Tiger offices. ✓ Create AD Accounts for new users and maintain existing users accounts, Joining PCs to the Domain and Installation of all necessary software.✓ Autodesk AutoCAD software installation, Revit, Photoshop Installation and activation for design engineers on sites and tiger offices. ✓ Structured Cabling for Offices and sites, CAT6 Cables Crimping, testing on sites and Offices of Tiger Group. ✓ Access cards Activation and maintenance of Access Control systems for Tiger GYMs and parking cards. ✓ Taking Fingerprints of new employees on sites and uploading to the central attendance system. ✓ IP Phones Installation, Maintenance and reporting. ✓ Installation and confirmation of endpoint protection Falcon CrowdStrike, Cylance protect on client PCs, and mobile devices. ✓Forticlient VPN Client Installation on PCs.✓ Coordination With different vendors and suppliers for ELV systems ( Wifi, CCTV, Access Control, Computer Networking) Implementation on sites.

Makhori Plant Karak Pakistan

✓ Responsible for IT/IS operations and support in a production facility or drilling sites (TAL BLOCK), including IT infrastructure, Business applications, and user environment.✓ Provide first and second-level support for MOL Pakistan Users for resolution of problems.✓ Fulfillment of service requests, install, configure, and maintain personal computers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems.✓ Assist in maintaining and updating Assets Registers for IT/IS Equipment at field sites, IT inventory, and Software Licenses.✓ Conduct network troubleshooting to segregate and identify general network problems.✓ To strictly acknowledge and follow the MOL Pakistan//MOL Group guidelines as related to IT/IS activities, code of ethics, confidentiality, and any other applicable regulations.✓ Installation and Configuration Client Computer Systems.✓ Replication Parts of Desktop, Laptop, Printer/Scanner Installation & Troubleshooting.✓ Microsoft Office, Outlook, Windows, Installation Drivers and Other Troubleshooting.✓ Providing Technical Support Onsite or Via Remote Access Systems.

Peshawar, Khyber Pakhtunkhwa, Pakistan

Projects✓ Healthcare: Implemented network solutions for hospitals, ensuring secure and reliableconnectivity for critical medical systems.✓ Education: Designed and deployed network infrastructure for schools and universities, supporting digitallearning initiatives.✓ Hospitality: Configured and managed network systems for hotels, enhancing guest experience and operationalefficiency.Key responsibilities included:✓ Troubleshooting network issues and resolving technical problems✓ Configuring and maintaining network devices and systems✓ Collaborating with senior engineers to design and implement network solutions✓ Assisting in the deployment of new technologies and systems✓ Providing exceptional customer service and support to clients

Peshawar, Khyber Pakhtunkhwa, Pakistan

✓CCNA Cisco Training ✓MCSE Microsoft Training