Ayaka Yoshida Email & Phone Number

Japan

Japan

Yokohama, Kanagawa, Japan

As Administrative Assistant, I look over APAC areas, especially Japan. - Prepare and arrange shipment for both sales and internal items. (Both domestic and international)- Create quotes and push orders on Salesforce. - Manage demo stocks in Japan. - Assist any marketing activities in Japan. - Assist with any translation for both documents and onsite support. - Assist finance with any JPY transfers and check JPY/ USD transactions in Japan.

Shinagawa-Ku, Tokyo, Japan

Delta International is a company imports and sell nuts and dried fruits from around the world.As Sales Assistant, here's what I do. -Handle inventory and analyze its sales.-Accumulate statical information regarding to shipping reports and import statics. -Prepare presentation documents for meeting.-Develop new products by partnering with the supplier and plan promotions.-Daily communications including meetings with suppliers overseas for quality improvements and… Show more Delta International is a company imports and sell nuts and dried fruits from around the world.As Sales Assistant, here's what I do. -Handle inventory and analyze its sales.-Accumulate statical information regarding to shipping reports and import statics. -Prepare presentation documents for meeting.-Develop new products by partnering with the supplier and plan promotions.-Daily communications including meetings with suppliers overseas for quality improvements and customer inquiries.-Create and update training manuals as well as in charge of new employees training. Show less

Within 23 Wards, Tokyo, Japan

- Book resort reservations and cruises- Assist making reservations for restaurants, excursions, and transportations.- Provide local informations and assist making plans for each customers.- Assist any emergency matters during customer's visit including translations.- Conduct seminars about park informations and travel tips to customers.- Publish articles related to updates from Disney Parks and Resorts.

Disney Dream

Aside from my roll as Guest Services Hostess,- In charge of the Onboard Airline Check-in - Partner with shore side team for airline check-in process. - Audit and monitor any valuable lost and found item and offload any lost and found item to shoreside office- Communicate with Port Agent and airlines for any missing luggages- Set up TTY kits in stateroom as per request and ensure the items including the hearing devises are ready to use anytime. -

Disney Wonder/Fantasy/Dream

Provide exceptional customer service by following,• Immediate problem resolution along with follow ups and guest recovery. • Going above and beyond to provide guests needs.• Be knowledgeable to provide correct information. • Perform excellent team work with other departments and colleges. Guest Services is one and only place for cash handling as well as taking foreign currency. Not only providing information, also take reservation for ticketed events, beverage… Show more Provide exceptional customer service by following,• Immediate problem resolution along with follow ups and guest recovery. • Going above and beyond to provide guests needs.• Be knowledgeable to provide correct information. • Perform excellent team work with other departments and colleges. Guest Services is one and only place for cash handling as well as taking foreign currency. Not only providing information, also take reservation for ticketed events, beverage tasting, and excursions. We also take phone calls to answer requests from each guest as well as questions from other departments (just-solve-it calls). Any challenge will be documented for appropriate recoveries and follow ups.As night shift host/ess, lost and found will be managed and be reported to Guest Services Systems Coordinator. Also, we prepare celebration cards and any documents such as comment cards which will be delivered by House Keeping. Arcade charges will be monitored each day and inform guests if need it. Show less

Magic Kingdom

We assist guests by utilizing various resources. Majority of the issues are related to My Magic+, the new technology introduced by the company, and outreach partners for the escalated issues.We also make dining and tours reservation, sell Disney Dollars, take care of lost and found, and we take various types of feedbacks.As for the guest with disabilities, we provide informations based on their needs to help their day.Since we welcome guests from all around the world, not only… Show more We assist guests by utilizing various resources. Majority of the issues are related to My Magic+, the new technology introduced by the company, and outreach partners for the escalated issues.We also make dining and tours reservation, sell Disney Dollars, take care of lost and found, and we take various types of feedbacks.As for the guest with disabilities, we provide informations based on their needs to help their day.Since we welcome guests from all around the world, not only assisting the foreign language, but also exchange foreign currency from theirs to US dollars.We always try to go above and beyond to provide best service and magical moments. Show less

新宿ルミネエスト

in Shinjuku Lumine est.(closed on 9.30)Not only selling merchandises, but also telling the stories behind each merchandises, assisting guests finding things, and most importantly greeting guests in warm smile (100% meet and greet). I always tried to entertain guests for enjoyment and make them feel want to come back.

Disney'S Yacht & Beach Club Resort

Assisted guests checking in and out and took payment for their room and additional payment they made during their stay. We also take feedbacks and depending on the situation, we provide recovery.If the guests are concerned with the view from the room, depending on the occupancy, we give them a tour to the room.As for Front Desk, the first impression of the resort, we always try to greet the guests with warm welcome.

Bachelor'S Degree, Global Japanese Studies

Activities and Societies: Due to the interest on media at that time, I participated to be a part of making a TV program about university.

International And Intercultural Communication