Iina Laamo Email & Phone Number

Helsinki, Fi

Helsinki, Fi

Tasks related to Education Management Information Service Arvo (survey data collection system) and its user interface renewal project:- Facilitating user interface renewal project meetings- Writing requirements specifications- Participating in the UI renewal planning- Scheduling and tracking the UI renewal project- Project documentation- Writing user manuals- Writing tickets with ticketing software and communicating with developers- Manual acceptance testing- Participating in analyzing the results of usability testing- Improving processes and ways of working, e.g. the way of writing requirements specifications

Tasks related to Education Management Information Service Arvo (survey data collection system) and its user interface renewal project:- Writing requirements specifications- Participating in the UI renewal planning- Scheduling and tracking the UI renewal project- Project documentation- Writing user manuals- Writing tickets with ticketing software and communicating with developers- Manual acceptance testing- Usability testing with the users of the service- Improving processes and ways of working, e.g. the way of writing requirements specifications

The HIPPA-Remote project aims to develop digital products and services for supporting the well-being of the elderly. More information about the project in Finnish: https://www.metropolia.fi/fi/hippa-remoteMy tasks included:- Presenting the project and how we conduct interviews and recruiting people to be interviewed- Doing interviews and writing anonymized texts based on them- Participating in product testing with the users- Planning and participating in co-creation events

- Project management utilizing Trello- Making a Figma wireframe of the website- Communications with the hosting provider- Visual design: designing the website with the Elementor page builder- WordPress theme customizations- Making the navigation menu, header and footer- Responsiveness: editing the desktop, tablet and mobile versions of the site- Installation and setup of needed plugins- Making contact forms- Enabling newsletter subscriptions- Setting up a learning management system- Connections to needed Google services- Making the website multilingual utilizing a plugin- SEO in Finnish and in English- Teamwork, researching, studying and problem solving- Producing instruction manuals

Helsinki Area, Finland

- Managing the content creation process as well as writing and editing articles, newsletters and press releases- Social media management- Content creation for internal communications- Event planning and management- Additional responsibilities among others: participating in our customer relationship management and corporate social responsibility communications

Helsinki Area, Finland

- I participated in our content creation process. This included writing and editing articles, newsletters and press releases. I took on more responsibility and starting from the year 2018 got the chance to manage the production of our articles and newsletters.- I participated in our social media management.- I created content for our internal communications.- I participated in planning our events and took charge of managing assigned events independently.- Additional responsibilities among others: participating in our customer relationship management and corporate social responsibility communications.

Helsinki Area, Finland

My tasks as an assistant at the business area ''Offices'' included:- Managing meeting arrangements- Managing travel arrangements and checking travel expenses- Assisting records management by handling office documents- Gathering information and assisting in projects- Handling invoices- Assisting in organising events- Assisting in writing articles and taking photos for internal use

Helsinki Area, Finland

Member services:- Providing customer service, advising on membership issues, processing ordersExchange tutoring:- Coordinating exchange tutoring, producing needed instructions/guidebook material, arranging trainings and events for exchange tutors and exchange studentsCommunications-related tasks:- Finnish-English translations, participating in content production, proofreading and editing texts

Bachelor Of Engineering - Be, Information Technology

Major: Software Engineering

Vocational Qualification In Information And Communications Technology

My studies included: - A WordPress project for a client - HTML, CSS, JavaScript - PHP - Full stack development (JavaScript, Node.js.

Bachelor Of Business Administration (Bba)

My studies included organizational communication, languages (English, French, Swedish and Spanish), business studies, office applications.

Bachelor Of Business Administration (Bba), International Communication And Media

Student exchange in the Netherlands, in Hogeschool Utrecht for 5 months: - Courses in international communications and media - Our team.