As a Customer Success Manager at Pipedrive, I ensured successful customer onboarding, satisfaction, and growth by understanding their needs, proactively addressing their challenges, and providing solutions as their strategic advisor. I also built strategies to support customer's growth and retain customers at risk, resulting in increased retention and revenue. My goal is to deliver exceptional customer experience and secure long-lasting relationships.I am passionate about project management, which I have applied in various projects at work and university. I am fluent in English, German, and Estonian and currently studying Spanish.