Ishika Bedi Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Manage incoming calls and emails from customers and vendors, ensuring timely responses and effective communication. • Resolve escalated customer concerns and questions using a positive attitude, excellent judgment, and focused solutions at the commercial tower. • Work closely with BGO property management (client) to organize, support, and execute building events (like Tenant Appreciation Day) to enhance customer experience. • Team player with strong interpersonal skills and cultural sensitivity, training more than 10 staff in job roles, business policies and industry best practices, that lead to customer excellence and team productivity. • Managed retail building security operations with proficiency in utilizing Building/ Security software such as TrackTik, OnGuard, Avigilon, OTIS, Simplex, Summit Elevators and EMS Panorama.

Ludhiana, Punjab, India

• Supported outside sales representatives in daily tasks, contributing to team efficiency and customer satisfaction.• Coordinated with the trucking company to arrange deliveries, optimizing logistics processes, and conduct dataentries for shipment details using company software, maintaining accuracy and efficiency, resulting in a 15%reduction in delivery times.• Created product quotations for customers based on their requirements and assisted in the purchase of materials/ products from vendors accordingly.• Monitored inventory levels, performed monthly reco•Conduced market research and data analysis to identify trends and opportunities for business growth, resulting in the discovering of a niche market segment that led to a 15% increase in customer acquisition within six months.•Collaborated with cross-functional teams to ensure project success within budget, and timelines, while developing and reporting KPIs, driving a 10% increase in overall productivity.

Punjab, India

• Oversaw budget allocations, tracked expenditures and optimized financial resources to support educational initiatives, ensuring fiscal responsibility and transparency.• Ensured adherence to financial regulations and school policies while managing procurement processes, negotiating contracts and coordinating vender/client relationships to meet operational needs efficiently. * Provided invaluable administrative support in student services, encompassing assisting students with inquiries, facilitating registration processes, and furnishing essential information about campus resources.

India

• Orchestrated partnerships with restaurants and food establishments through ZOMATO, overseeing the collection of surplus or unsold food to guarantee adherence to safety and quality standards.• Safely transported gathered food to distribution points, ensuring equitable access for individuals and organizations in need while efficiently managing the process.• Maintained meticulous records of food donations, quantities, and distributions to track inventory, monitor food safety, and report on the impact and requirements, ultimately providing three meals a day to approximately 150 individuals.

Ludhiana, Punjab, India

• Conducted donor research, drafted proposals, and orchestrated fundraising campaigns to secure financial backing for the NGO's initiatives.• Played a pivotal role in creating marketing collateral, overseeing social media management, and actively contributing to event planning, significantly enhancing awareness of the NGO's mission and programs.• Demonstrated strong analytical skills by collecting and analyzing data, ultimately generating valuable insights to optimize fundraising and marketing strategies. These efforts led to the successful fundraising of INR 200,000, supporting students at Chintu Eduversity school in acquiring smartphones for online learning.

• Crafted and executed a strategic content plan, driving 200 link clicks to anibrain.ai on Instagram, aligning with brand goals and audience preferences.• Cultivated an engaged community by proactively interacting with an average of 50 daily followers, fostering a strong brand community.• Leveraged data-driven insights to optimize content strategies, resulting in a 400% growth in followers, from 10,000 to 50,000, within just 4 months for IG @touka_kiss on Instagram.• Maintained agility by staying updated with Instagram's algorithm changes and industry trends, ensuring content remained effective for maximum reach and impact.

Graduate Certificate, Marketing- Research & Analytics

Graduate Certificate, International Business Management

Bachelor'S Degree, Economics (Honours), Graduated With Distinction