Administrative Support:Managed and maintained executives' calendars, including team monthly and quarterly scheduling meetings, trainings, and site visits.Coordinated and oversaw staff schedules for Job fair events to ensure adequate coverage and efficient use of resources.Coordinated hiring events, including logistics, communications, and data collection.Established and maintained performance trackers to monitor and evaluate staff performance.Process and Workflow Management:Managed all new referrals, ensuring they are properly assigned to Business Service Consultant (BSC) staff for follow-up and action.Collaborated with Business Service Mangers (BSM) to develop and implement efficient administrative processes and procedures. Monitored and streamlined workflows to enhance productivity and operational effiency.Data and Records Management:Maintained and updated databases and records. collaborated with BSC staff to ensure compliance and accuracy.Prepared and generated reports as needed, ensuring accuracy and timeliness.Customer Engagement:Served as the primary point of contact for customer inquiries and supported requests.Resolved issues promptly and effectively, providing exceptional services. Conducted employment verification and communicated with businesses to confirm employment details and status.Compliance and Documentation:Ensured adherence to company policies and regulatory requirements.Maintained and manged confidential information with discretion.Training and Development:Provided support and trainings to new hires or team members on administrative systems and procedures.

• Managed administrative tasks and supported operational processes.• Coordinated with ADHOC shifts with the applicable Operations Managers and prioritize workload effectively.• Responsible for overseeing the planning and scheduling of dispatch for the team.• Proficient in computer skills, essential for navigating various systems and platforms. • Demonstrated ability to work collaboratively in a team environment and independently with minimal supervision.

• Fostered strong relationships with external agencies, service providers, and community organizations to facilitate coordinated care and advocate for client needs.• Ensured that all operational activities complied with relevant regulations, standards, and best practices.• Ensured the safety and well-being of our clients and staff.• Documented services and collected required data for evaluation.

• Gathered requirement and prepared a mapping tracker and validation of tables that is in scope.• Studied the previous state BRD to get the maximum inputs in order to create User story points.• Elicited business requirements through interviews, document analysis, design workshops, surveys, use cases, and workflow analysis.• Created various flow diagrams and came up with many use cases and assisted the tech lead and architect to give them the high-level understanding of the business expectation.• Scheduled and conduct meeting to discuss scope confirmation along with IT team, QA team and all the stakeholders.• Wrote user stories based on feedback received in scope confirmation meeting and post it on Kanban board.• Coordinated with Product owner for validating user stories and make necessary changes.