Ijaaz Ullah Email & Phone Number

Markham, On, Ca

Mississauga, Ontario, Ca

• Successfully achieved ISO 27001 certification by establishing a robust Information Security Management System (ISMS) and implementing comprehensive policies and procedures to enhance organizational security posture.• Optimized IT spending by 15% through strategic budget realignment, renegotiation of vendor contracts, and efficiently utilizing existing software licenses.• Introduced and implemented an organization-wide ticketing system, enabling streamlined support processes, improved tracking of key metrics, and enhanced user interaction across the company.

Toronto, Ontario, Ca

Formalized IT function, implementing IT and Organization-wide policies, procedures and KPI’s• Improved visibility to resource allocation by introducing metrics and KPI’s related to technical operations• Reduced cloud costs by 30% by migrating regions, re-negotiating contracts and optimizing VM usage• Improved ticket response and resolution time by over 100% through process optimization• Achieved compliance with Major Film Studios by designing and deploying an Information Security program and IT/Corporate policies, driving 30% YOY growth through new projects by Disney and Apple Studios• Re-negotiated licenses, consolidating and co-terming contracts, saving 20% ($250,000) in yearly license costs• Implemented business case process to justify and streamline capital requests, reducing approval time significantly

Toronto, Ca

Toronto, Ontario, Ca

• Created Information Security program, including policies, procedures and training• Preformed internal security audit and addressed all findings• Created Information Technology 5 year roadmap to improve security, and scalability

Toronto, Ontario, Ca

Defined and managed IT function for a growth stage SaaS legal technology organization, managing multiple acquisitions across Canada and the UK, growing from 60 to 300 employees and over 12 products in the span of one year.• Improved system availability from 99.8% to 99.995% within two quarters• Introduced company-wide cybersecurity program, including introducing security/privacy by design fundamentals• Implemented desktop security, using endpoint management, BOYD policies, tooling and enforcement• Manage IT roadmap covering 11 products and services• Eliminated deployment errors by designing and enforcing ITIL based service management processes• Reduced IT spend by 30% by consolidating hosting and introducing agile and DevOps practices• Improved financial reporting by creating data warehouse and consolidating reporting to a single source• Leveraged data warehouse to implement ERP system, using a combination of NetSuite and Salesforce• On-boarded 6 organizations, representing $40MM in additional revenue

Montreal, Quebec, Ca

(formerly Nightingale Informatix Corporation)Oversaw overall infrastructure budget and technology strategy for Electronic Health Record (EHR) and pharmacy systems in Canada. Managed governance of IT projects impacting outside business units.- Drove process consolidation by creating shared services group.- Increased visibility on infrastructure spend by developing system to track budget.- Enriched project tracking and governance, composing business case and front door processes for communication and reporting between business units.- Improved overall system health by establishing system, application and data center metrics.- Formed DevOps share services group, optimizing resources across multiple products.- Led EHR migration project for Nova Scotia Government, transitioning rapidly from existing government run platform.- Spearheaded migration of legacy EHR applications to Amazon Web Services (AWS), saving $1M+ in 1st year.

Markham, On, Ca

Provided process and operational leadership, refined internal operational processes to ensure stability and continuity of systems and platforms. Established performance goals, standards, and effective metrics. Tasked to maximize operating efficiencies, performance / productivity, motivation, and employee satisfaction.- Launched Nightingale on Demand (NOD) v10 platform in Canada and United States, utilizing configuration management, continuous integration and automation, building scalable cloud based platform.- Enhanced system availability to 99.999% by applying ITIL process and metrics tracking.- Condensed code deployment time from 4 hrs to 15 min by implementing automation, configuration management, and formal IT process.- Reduced hosting costs 20% by consolidating and virtualizing existing hardware.- Elevated agility by setting up environment on demand model, allowing for customized sales and development platforms.- Leveraged Cloud providers (AWS), Rackspace, CenturyLink, and Azure), managing and deploying EHR and billing applications in Canada and United States.- Introduced Infrastructure as service (IAAS), DevOps, ITIL processes, incorporating into existing software development life cycle (SDLC).- Boosted incident response time by building operational escalation matrices and refining on call support.- Documented IT infrastructure and processes, and governed ISO audit, achieving ISO 13485 certification.

Delivered and managed PCI compliant, highly-available, scalable SAAS platform to support 5M+ global users. Implemented effective IT policies and procedures, and safeguarded customer financial data.- Managed effective IT organization by carrying out virtualization, configuration, package management, and effective system and platform key performance indicators (KPI).- Guided DevOps group to implement Infrastructure as a Service, administering rapid environment delivery and customization for sales and technical staff.- Polished service delivery by introducing configuration management tools, allowing rapid builds into VMware, Xen (local), and AWS (cloud) without additional overhead.- Formed policy and procedure manual for IT and financial audits, achieving PCI-DSS compliance.- Owned relationships with external service providers and IT vendors, enabling rapid hardware procurement and favorable pricing.- Negotiated 60% discount on all data center hardware provided by HP Canada, resulting in cost savings of $800K.

Administered mix of 200+ Red Hat Linux, Solaris, and Windows servers in global financial payment network, 350+M transactions per month across Canada, United States, Singapore, Australia, Germany, and UK.- Promoted open source software, demonstrating how to achieve efficiency and cost savings.- Leveraged automation, managing code deployment and changes.- Raised incident response time by designing and overhauling monitoring platform.- Pioneered Datawire documentation project, itemizing all devices and instituting documentation for systems, applications, and processes.- Designed and built new systems, meeting capacity needs, including choosing and defining storage implementation, file systems, load balancing, RAID layout, and backup strategies.- Confirmed PCI-DSS compliance by writing and building policy and procedure.- Ensured internal network security by auditing corporate and production infrastructure.- Directed First Data EFSNET migration project (200+M transactions per month).- Introduced ITIL framework into daily procedures, producing clearer documentation and decreasing human error.- Wrote and deployed root shell logging for all production machines, solidifying overall platform security.- Employed file integrity monitoring on all production systems, proving early-warning system on any unauthorized changes.- Set build standards for all servers, augmenting platform auditing capabilities.

- Redhat Linux technical support- Windows Server 2000 and 2003 techinical support- Manage technical support staff - Address escalated technical support issues- Linux system admininistration- Corporate training- Establish security practices in the Raidzone line of products.- Integrating Raidzone line of products (Based on RedHat, Fedora Linux, Windows 2000 and 2003) in mission critical customer environments (Solaris, AIX, HPUX, Windows, etc). - Isolate, reproduce and solve network/NFS/SAMBA/Active Directory issues by either debugging remotely or reproduce issues in test environment.- Primary contact for high profile customers such as: Lockheed Martin, NASA JPL, US Department of Defense, US Army and US Navy.- Areas of expertise: Redhat/Fedora Linux, Windows 2000/3 server, UNIX shell scripting, Raidzone GangStor high availity server, Raidzone Allstor Fibre Channel target, Raidzone iSCSI client, RAID, XFS, Reiserfs, EXT2/3, NTFS, Solaris, AIX, HPUX

- Provide computer consultation / IT support for small/medium businesses in the Greater Toronto Area- Network consultation, design, optimization and support- Introduce new hardware and technologies to existing infrastructures- Provide network solutions using Windows and UNIX technologies- Responsible for system administration (networks consisting of machines running Windows, Linux, SCO Unix, Novell and Lantastic).- Network design/implementation

- Built company from a small start up to one of the largest computer dealers in the Carribbean.- Responsible for all implementations of the technical process for Touch Computers Inc. (Carribbean) and Visionary Enterprises Inc (Canada)- Negotiate technical service/sales contracts- Network/PC design and technical support for clients across Southern Ontario- Manage staff who administered over 10 000 machines across Canada & the Carribbean.- Design and implement network and support systems for computer and network equipment (in excess of $10 Million USD) for the University of the West Indies across a total of 16 Islands- Responsible for compiling technical and logistic information for RFQ’s, one of which was for the University of the West Indies.