Ijaaz Ullah Email & Phone Number

Markham, ON, CA

Mississauga, Ontario, CA

• Successfully achieved ISO 27001 certification by establishing a robust Information Security Management System (ISMS) and implementing comprehensive policies and procedures to enhance organizational security posture.
• Optimized IT spending by 15% through strategic budget realignment, renegotiation of vendor contracts, and efficiently utilizing existing software licenses.
• Introduced and implemented an organization-wide ticketing system, enabling streamlined support processes, improved tracking of key metrics, and enhanced user interaction across the company.

Toronto, Ontario, CA

• Formalized IT function, implementing IT and Organization-wide policies, procedures and KPI’s
• Improved visibility to resource allocation by introducing metrics and KPI’s related to technical operations
• Reduced cloud costs by 30% by migrating regions, re-negotiating contracts and optimizing VM usage
• Improved ticket response and resolution time by over 100% through process optimization
• Achieved compliance with Major Film Studios by designing and deploying an Information Security program and IT/Corporate policies, driving 30% YOY growth through new projects by Disney and Apple Studios
• Re-negotiated licenses, consolidating and co-terming contracts, saving 20% ($250,000) in yearly license costs

Toronto, CA

Toronto, Ontario, CA

• Created Information Security program, including policies, procedures and training
• Preformed internal security audit and addressed all findings
• Created Information Technology 5 year roadmap to improve security, and scalability

Toronto, Ontario, CA

• Defined and managed IT function for a growth stage SaaS legal technology organization, managing multiple acquisitions across Canada and the UK, growing from 60 to 300 employees and over 12 products in the span of one.
• Improved system availability from 99.8% to 99.995% within two quarters
• Introduced company-wide cybersecurity program, including introducing security/privacy by design fundamentals
• Implemented desktop security, using endpoint management, BOYD policies, tooling and enforcement
• Manage IT roadmap covering 11 products and services
• Eliminated deployment errors by designing and enforcing ITIL based service management processes

Montreal, Quebec, CA

(formerly Nightingale Informatix Corporation)Oversaw overall infrastructure budget and technology strategy for Electronic Health Record (EHR) and pharmacy systems in Canada. Managed governance of IT projects impacting outside business units.- Drove process consolidation by creating shared services group.- Increased visibility on infrastructure spend by.

Markham, ON, CA

Provided process and operational leadership, refined internal operational processes to ensure stability and continuity of systems and platforms. Established performance goals, standards, and effective metrics. Tasked to maximize operating efficiencies, performance / productivity, motivation, and employee satisfaction.- Launched Nightingale on Demand (NOD).

Delivered and managed PCI compliant, highly-available, scalable SAAS platform to support 5M+ global users. Implemented effective IT policies and procedures, and safeguarded customer financial data.- Managed effective IT organization by carrying out virtualization, configuration, package management, and effective system and platform key performance.

Administered mix of 200+ Red Hat Linux, Solaris, and Windows servers in global financial payment network, 350+M transactions per month across Canada, United States, Singapore, Australia, Germany, and UK.- Promoted open source software, demonstrating how to achieve efficiency and cost savings.- Leveraged automation, managing code deployment and changes..

- Redhat Linux technical support- Windows Server 2000 and 2003 techinical support- Manage technical support staff - Address escalated technical support issues- Linux system admininistration- Corporate training- Establish security practices in the Raidzone line of products.- Integrating Raidzone line of products (Based on RedHat, Fedora Linux, Windows 2000.

- Provide computer consultation / IT support for small/medium businesses in the Greater Toronto Area- Network consultation, design, optimization and support- Introduce new hardware and technologies to existing infrastructures- Provide network solutions using Windows and UNIX technologies- Responsible for system administration (networks consisting of.

- Built company from a small start up to one of the largest computer dealers in the Carribbean.- Responsible for all implementations of the technical process for Touch Computers Inc. (Carribbean) and Visionary Enterprises Inc (Canada)- Negotiate technical service/sales contracts- Network/PC design and technical support for clients across Southern Ontario.