- Redesigned Mac device management, focusing on user experience, resulting in a 75% (25,000+) increase in managed Macs over 8 years- Reimagined the Mac@Cisco setup experience utilizing Webex, emphasizing a frictionless, zero touch experience- Leveraged JAMF Pro to manage, architect and operate tools and infrastructure in support of Cisco's 62,000+ Macs globally- Architected the Mac@Cisco roadmap in alignment with broader organization including the integration of Splunk employees, Managed Apple Accounts, Apple Intelligence, Apple Vision Pro management, macOS Sequoia readiness, and migration of iOS to fully cloud-native Jamf Pro environment- Designed and engineered simplified macOS password policy enforcement dramatically simplifying user experience- Helped guide team during agile transformation and subsequent migration to Jira as Tech Lead and interim product owner- Product Owned Apple OS beta testing and release cycle including coordination with Leadership, QA, Engineering, Communications, Early Adopters Testing program members, and Apple resulting in 90% Sonoma adoption in 30 days- Collaborated with Enterprise Security as part of a cross-functional team leading the macOS architecture, engineering, and deployment of Zero Trust- Partnered with UX and design teams to create and implement consistent Mac device management user language and interactions experiences- Supplied macOS-specific SME development and strategic guidance to Cisco product and partner teams: Webex, XDR, Secure Client, Secure Endpoint, Duo, ISE, InfoSec, Identity & Access, Zero Trust, and Asset Management- Consulted with Cisco customers in partnership with sales teams in order to provide tool-specific guidance and best practices for their current or potential macOS deployments and integrations

- Provided regular updates to senior management on highly visible and impactful project statuses, risks, and mitigation strategies, ensuring alignment, transparency, and delivery- Led Bots@Cisco resiliency project tasked with reducing outages by implementing proactive monitoring, identification and resolution of potential issues, and improvements to processes and infrastructure- Oversaw expansion of team to be fully global allowing for follow the sun development and operations sta"ng- Expanded and rescheduled team agile ceremonies and introduced meaningful team meetings to drive better team alignment.- Designed and implemented multiple comprehensive playbooks to streamline the team's processes and ensure consistent delivery of high-quality solutions- Drove creation of team wiki in order to centralize newly implemented team process and product documentation- Managed and prioritized product backlog, ensuring alignment with organizational PI planning and customer needs- Coordinated the modernization of the backend infrastructure, ensuring seamless transition and minimal disruption to ongoing operations Worked with cross-functional teams to design and implement service and error monitoring for all production bots- Collaborated with QA team to implement proper testing procedures and methodologies ensuring high-quality and reliable releases

- Owned the Cisco Unified Setup Assistant product for configuring new machines, and managed the development team- Engineered Barcode for Zero Trust – a custom certificate with a custom deployment and enforcement system for macOS- Developed and deployed multiple tools for increasing efficiency and enterprise security including: (1) a password and account management wrapper for Apple Enterprise Connect, (2) simplified and automated FileVault encryption management, (3) Office 365 migration assistant, and (4) flexible patch enforcement service- Collaborated with data science team to create multiple dashboards tracking Mac fleet telemetry and health

- Installed, managed, and created custom shell script installers and utilities for Jamf Casper for 2500+ globally distributed clients - Virtualized Jamf Casper server and client testing environments - Increased compliance with custom macOS patch management and FileVault encryption solutions - Designed and engineered AirWatch MDM environment capable of supporting several thousand iOS and Android devices - Provided engineering support for Windows-based deployment solution: Altiris Deployment server, inventory solution: Symantec Management Platform, application virtualization solution: Citrix XenApp, Windows laptop encryption solution: Credant and power management solution: Verdiem Surveyor supporting over 14,000 systems globally.

- Deployed MacOS inventory and control software, Jamf Casper, for client management and inventory reporting for 1700+ devices - Resolved 40-50 customer support cases per week for Mac, Windows, and mobile device issues - Created VPN profiles for iOS-based devices for the company worldwide - Created tutorials, training materials, and led classes training 30+ colleagues on MacOS generalist support - Consulted on software and hardware acquisitions for CNN.com, Turner Presentation Group, and other business units

- Introduced image-based client deployment for both macOS and Windows-based PCs, decreasing deployment time by 80% - Deployed and maintained Mac and Windows-based hardware and educational network applications at 80+ schools - Installed and maintained 20+ Macintosh OS X Open Directory servers containing 300+ user accounts each - Installed and maintained the LAN and WLAN infrastructure across 83 buildings - Maintained multiple PHP, MySQL and Apache-based intranet web sites for internal database, instructional Wiki and support tools - Created and maintained instructional documentation on standard procedures and troubleshooting common Mac issues - Integrated printers, Windows, and Macintosh clients into a dedicated directory system per each building, using Open Directory