Iwona Almeida Email and Phone Number
I am confident and committed graduate student who enjoys a challenge and achieving personal goals.During my degree I successfully combined my studies with work and other commitments showing myself to be self-motivated, organised and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving. I can demonstrate initiative and dedication to the job.I have finished Hospitality and Tourism Management with 2:1 degree. My course included variety of modules to give not only understanding of hospitality and tourism industry but also to give me knowledge of finance, human resources and what is the most important to prepare me to be a manager and what information I need to have to make right decisions.One of the most interesting modules I have is Ethics in Tourism. This module gave me knowledge of human rights violations all over the world cause by tourism and how large organization take advantage of local people just because they are poor and powerless.In the future I would like to work for the organization which fight against human rights violation. I have also interest in Human Resources and Marketing, after university I would like to complete CIPD training for Human Resource Professionals. My dream jobs:- Sales and Marketing- Recruitment Consultant- Assistant of Human Resource Manager- Hotel inspector (food hygiene, health and safety)- Job in Airline industry- Job in charities or private organisations like Plan International or Human Rights Watch My degree included one year work placement and I had opportunity to work in Heythrop Park Resort, Crowne Plaza. During my work placement I was promoted from a waitress to Food and Beverage Supervisor, which helped me to gain many valuable skills and to put the theory into practice.
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Sales Account ManagerThe Mad Group (Hq) Limited Feb 2015 - PresentEveshamI have joined the company as Sales Administrator and my main responsibility was to support the work of account executives, inputting sales orders, sending order confirmations; invoices, making sure they are within credit limit.After 5 months I have been promoted to Sales Account Manager. I have inherited management of retail running specialist in UK and Ireland and flooring accounts in UK with few international accounts. My main responsibilities for taking over those accounts were to:• Improve communication with the existing clients and increase sales by creating promotions and offers• Complete proactive customer “good will” calls• Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling• Manage stock levels and reporting issues to the supply manager • Work closely with Sales Manager to improve sales and clients relations• Work closely with Marketing manager to design marketing strategies for specific clients group• Liaise with clients in order to identify their needsSales account manager position enabled me to develop excellent negotiating skills as well as excellent planning abilities and creativity, as well as developing my effectivness in team work. -
Sales AdministratorThe Mad Group Feb 2015 - PresentEveshamI have joined the company as Sales Administrator and my main responsibility was to support the work of account executives, inputting sales orders, sending order confirmations; invoices, making sure they are within credit limit.
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Receptionist Shift LeaderThe Welcombe Hotel Jan 2015 - Feb 2015Stratford Upon AvonMy main responsibilities were to:• Operate and manage all activities in the reception department and contribute to the success of the hotel by maintaining standards of the company ‘s policies• Provide excellent customer service to our guests, dealing with their requests in professional manner • Deal effectively with reservations by phone/e-mail or face to face with the key aim of retaining and attracting new customers• Increase sales by upgrading guests to more expensive bedrooms, offering flowers, chocolates and champagne and taking any opportunity to create more revenue• Administer all reservations, cancellations and no-shows, in line with company policy while maximising bedroom sales opportunities/invoicing/daily completing financial report/allocating of the rooms• Train/coach members of staff and give regular feedback on team and individual progress• Manage payroll in accordance with payroll budget forecasted levels of the business• Ensure the security of cash, stock and company property/ Comply with the company’s policy on health and safety• Taking over my manager responsibilities during her absenceThis role has enabled me to develop excellent selling skills. Currently I won an upgrading/sales competition for the month of June, July and September.
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ReceptionistMenzies Welcombe Hotel Golf And Spa Sep 2013 - Jan 2015Stratford Upon AvonI am full time receptionist. My main responsibilities are to provide excellent customer service to our guests, dealing with their requests in professional manner, making reservations and taking phone calls. This role has enabled me to develop excellent organization, communication skills and working in very busy environment. -
Food & Beverage SupervisorHeythrop Park Resort, Crowne Plaza Jun 2012 - Jun 2013Enstone, Chipping NortonA significant part of my degree was to undertake one year work placement at Heythrop Park Resort, Crowne Plaza.I started as a food and beverage assistant in 4* Brassey Restaurant and after 3 months I was promoted to Food and Beverage Supervisor. My main responsibility was to ensure the smooth running of all F&B areas whilst ensuring provision of good customer service by all staff. Work with members of the management team, to set, maintain and improve upon Heythrop Park service standards to meet and exceed the expectations of our customers. Ensure that our equipment is kept in a hygienic standard of cleanliness. To follow all health and safety,risk assessment, security, fire and bomb threat requirements within the department, training new members of staff and dealing effectively with complaints. Working as a Food and Beverage Supervisor involves organizational and leadership skills and ability to work in a very busy environment.I was usually running on my own breakfast for over 200 people, lunch for 120 and dinner for 60+.
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General AssistantBlue Diamond: Apple Barn Restaurant Sep 2011 - Jun 2012EveshamMy main responsibilities are to serve customers with an excellent quality of service set by Blue Diamond. My other responsibilities are to prepare salads and sandwiches for customer which includes high standards of food hygiene. Working as General Assistant involves excellent communication and listening skills and the ability to work in a busy environment.
Iwona Almeida Skills
Iwona Almeida Education Details
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South Worcestershire CollegeDistinction
Frequently Asked Questions about Iwona Almeida
What company does Iwona Almeida work for?
Iwona Almeida works for The Mad Group (Hq) Limited
What is Iwona Almeida's role at the current company?
Iwona Almeida's current role is Sales Account Manager at The Mad Group (HQ) Limited.
What schools did Iwona Almeida attend?
Iwona Almeida attended University Of Gloucestershire, South Worcestershire College.
What are some of Iwona Almeida's interests?
Iwona Almeida has interest in Children, Travelling, Education, Environment, Photography, Poverty Alleviation, Disaster And Humanitarian Relief, Tennis, Human Rights, Ice Skating.
What skills is Iwona Almeida known for?
Iwona Almeida has skills like Hospitality Management, Customer Service, Hotels, Food And Beverage, Time Management, Leadership, Management, Team Leadership, Communication Skills, Attention To Detail, Food Safety, Teaching.
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