Shuaib Ijaola Email & Phone Number

Newport, Wales, United Kingdom

Cardiff, Wales, United Kingdom

Enhanced equipment functionality and reliability by conducting proactive repairs, servicing, and maintenance, resulting in a 20% decrease in downtime and improved operational efficiency.Administered Microsoft Desktop OS (Windows 10 / 11) systems, ensuring smooth functionality and promptly troubleshooting issues.Achieved seamless installations and prompt issue resolution by attending customer sites to install and resolve IT equipment, demonstrating proficiency in Project… Show more Enhanced equipment functionality and reliability by conducting proactive repairs, servicing, and maintenance, resulting in a 20% decrease in downtime and improved operational efficiency.Administered Microsoft Desktop OS (Windows 10 / 11) systems, ensuring smooth functionality and promptly troubleshooting issues.Achieved seamless installations and prompt issue resolution by attending customer sites to install and resolve IT equipment, demonstrating proficiency in Project Management.Conduct diagnostics and resolve connectivity issues for printers and peripherals, optimizing their performance and network integration.Contributed to effective problem resolution by collaborating closely with the IT support desk and offering valuable feedback on support calls and ongoing issues, showcasing skills in Change Management.Proactively communicated with account managers, ensuring customers were updated on issue progress and resolution, thereby enhancing customer satisfaction and demonstrating commitment to Quality Assurance.Spearheaded the installations and commissioning of new monitoring equipment and systems, including workstations, to successfully meet project requirements.Conducted in-depth fault-finding tasks, diagnostics, and detailed reporting to promptly identify and address equipment issues, ensuring seamless operations.Oversee and maintain Active Directory infrastructure, ensuring its integrity, security, and optimal performance. Tasks include managing user accounts, implementing Group Policies for uniform configurations, and resolving authentication issues. Additionally, involved in monitoring replication, performing maintenance, and collaborating with IT teams for integration and user training.Demonstrate expertise in computer hardware, conducting fault diagnosis to the component level for efficient maintenance and repair.Manage Microsoft Office Suites to optimize productivity and streamline organizational operations. Show less

Consistently surpassed agreed-upon Service Level Agreements (SLAs) by efficiently resolving support tickets, achieving a resolution rate that exceeded the previous performance by over 15%. Diagnosed and troubleshooted hardware and application issues for users, ensuring successful resolution within minimal timeframes while upholding high standards of quality delivery. Managed the relocation of user hardware to alternate locations around the site, optimizing user experience… Show more Consistently surpassed agreed-upon Service Level Agreements (SLAs) by efficiently resolving support tickets, achieving a resolution rate that exceeded the previous performance by over 15%. Diagnosed and troubleshooted hardware and application issues for users, ensuring successful resolution within minimal timeframes while upholding high standards of quality delivery. Managed the relocation of user hardware to alternate locations around the site, optimizing user experience, demonstrating skills in Change Management. Built and deployed laptop clones, including the installation of basic components, streamlining deployment processes and showcasing proficiency in Automation. Offered comprehensive Microsoft Office 365 support to users, ensuring efficient usage, demonstrating proficiency in Customer Relationship Management (CRM). Conducted essential Active Directory tasks as required, maintaining system integrity and demonstrating skills in ITIL Framework. Show less

Nigeria

Actively supported both onsite and remote users on a day-to-day basis, ensuring uninterrupted operations, demonstrating skills in Customer Relationship Management (CRM). Assisted the IT Operations Team with onsite requests, contributing to efficient task completion, showcasing proficiency in Change Management. Led the installation and configuration of computer hardware and software, ensuring seamless functionality, and demonstrating skills in Project Management… Show more Actively supported both onsite and remote users on a day-to-day basis, ensuring uninterrupted operations, demonstrating skills in Customer Relationship Management (CRM). Assisted the IT Operations Team with onsite requests, contributing to efficient task completion, showcasing proficiency in Change Management. Led the installation and configuration of computer hardware and software, ensuring seamless functionality, and demonstrating skills in Project Management. Efficiently resolved support tickets within agreed Service Level Agreements (SLAs), meeting or exceeding expectations, showcasing commitment to Quality Assurance. Diagnosed, troubleshot, and resolved hardware and application issues for users, minimizing downtime, demonstrating proficiency in Change Management. Set up and deployed new Windows desktops and laptops for both onsite and remote users, ensuring smooth transitions, showcasing proficiency in Automation. Show less

Master Of Business Administration - Mba

Bachelor'S Degree, Economics

National Diploma, Office Management & Technology