Ijaz Bukhari, Msit, Pmp, Csm Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Meet SLAs and maintain KBs for the Help Desk and upload them to Jira/Confluence, and SharePoint.
• Develop & implement new processes, document them, and address access/permissions issues in AD.
• Collaborate with cross-functional teams and vendors as needed.
• Monitor IT systems using tools like Remote Desktop Connection, Teams Viewer, and Bomgar.
• Create & assign tasks in Jira and Smartsheet within the team.
• Manage the lifecycle of IT devices using USU Asset Management tool, ensuring accurate inventory records & improved asset visibility for optimized utilization.

Remote

• I worked on Microsoft 365, Box, and Mural application as an admin, I was responsible for making decisions about workspace settings and managing users.
• I worked on Mural, Box Drive, Box Edit, OneNote migration to SharePoint, InfoPath, Visio Standard, Visio Professional, 0365 downgrade/upgrade Related incidents in Snow/ServiceNow.
• Met SLAs and develop/maintain Knowledge Base articles in ServiceNow.
• Monitored Slack channels to answer Mural, Box, 0365, and VIP board related questions.
• Developed and implemented new process and document it.
• Excellent oral and written communication skills.

Alpharetta, Georgia, United States

• As a Queue Manager, my role was to monitor queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
• Monitored queues to ensure SLAs are maintained.
• Assigned the tickets which are out of scope to Service Desk/Other Teams.
• Ensured associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved.
• Ensured proper assignment of tickets as well as facilitation of resource allocation based on workload.
• Coordinated tickets that cross organizational boundaries to ensure customer satisfaction.

Alpharetta, Georgia, United States

• As a Product Support Engineer, my role was to investigate and resolve critical system issues for Enterprise level Fortune 500 companies.
• Guided customer through their Fiori Launchpad configuration for SAP S/4HANA On-Premise and SAP S/4HANA Cloud.
• Assessed, planed & troubleshoot problems for SAP Fiori FLP in all environments (Dev, QA & Prod)
• Resolved known errors by means of SAP Notes, KBAs and product documentation.
• Documented new solutions and updated the Knowledge Base Articles (KBAs).
• Met the SLAs and performed root cause analysis and provided solutions to customer incidents.

Alpharetta, Georgia, United States

• I joined the Thrive program for SAP Ariba and SAP Fieldglass as their Ambassador. My role here was to support programs, since our mission was to nurture a culture that allows its people to thrive.
• Helped to create events and programs for the Thrive Program and brought people together and addressed almost all categories from Employee Engagement, CSR, D&I, Appreciation, Community Networking and Health & Well Being.
• List of activities we celebrated in 2019 were: Office Anniversary, International Women’s day, Employees Birthdays, Ping Pong Tournament, Cinco De Mayo, National Chocolate Ice Cream/National Donuts Day, Paint fest.

Alpharetta, Georgia, United States

• As an Enterprise Project Management/Project Coordinator, I was working under a PM to help with administrative tasks on a specific projects.
• Provided a high-level project plan & documentation also worked under minimal supervision on various projects.
• Ensured all team members have met what is needed to meet the deadlines and milestones set by the project manager.
• Coordinated meetings through WebEx and developed a detailed project plan to monitor & track progress & performed all other required duties.
• Organized projects with the goal of getting them completed on time and with in the budget.

Jefferson County, Georgia, United States

• As a Business Operations Manager, my role was to maximize profits by driving marketing initiatives to optimize sales while ensuring of company assets.
• Worked on Cloud-Based POS Software/Modisoft to better understand our clients to make important decisions.
• I was responsible for making decision about workplace settings and managing users.
• Provided professional and outstanding B2B and B2C service and oversaw inventory life cycle.
• Maximized operating potential to exceed customers' expectations and company goals.
• Solicited referrals from satisfied clients & delivered exceptional account service to strengthen customer loyalty.

Master'S Degree, Information Technology, 4.0 Gpa

Graduated from Kennesaw State University, Marietta GA, major in Information Technology. • Dean's Honors list (4 times)

Bachelor'S Degree, Information Technology

Graduated from Georgia Gwinnett College, Lawrenceville GA, major in Information Technology with a concentration in Enterprise System and a.

High School Diploma, 4.0 Gpa

High School Diploma, 4.0 Gpa

Msit

Msit