Ismael Cortez Email and Phone Number

Successfully managed a large-scale user base, ensuring data accuracy and operational efficiency, utilizing strong organizational and analytical skills. Functioned as a Technical Support Specialist by troubleshooting, resolving, and escalating issues to appropriate IT teams. Trained client employees on client's proprietary software systems by conducting virtual training sessions. Designed, developed, and tested user-centric, single-page web applications leveraging Angular, and collaborated on the back-end using Java and Spring Boot. Designed, developed, and tested RESTful APIs using Express.js, Mocha, Chai, and MongoDB, enhancing skills in back-end/front-end integration. Applied UI/UX principles to craft intuitive, user-facing mobile software, exhibiting skill in designing and creating engaging front-end experiences. Participated in weekly team meetings to share knowledge and best practices, demonstrating ability to foster a positive, team-oriented work environment and promote cross-functional cooperation.

Fostered an inclusive learning environment during the COVID-19 Pandemic by conducting online group learning sessions. Collaborated with teaching staff to design, post, grade and provide feedback for programming assignments on Canvas. Cultivated an equitable learning environment by mentoring students struggling with the transition to remote learning during the COVID-19 lockdowns.

Supported STEM majors from diverse racial and socioeconomic backgrounds through mentorship and tutoring. Planned, organized, and conducted training sessions for student employees supporting STEM outreach programs. Assisted students and student employees in learning Canvas features such as course modules, assignments, and grades. Aided in the interview process of other student employees to ensure adherence to the College's mission and values.