As a Principal Consultant, I partner with small businesses & non-profits globally to fulfill their tech needs, enhancing their digital reach & effectiveness. My consulting practice covers several areas:1. Lean Business Process Design: I apply Lean principles to reduce redundancies, improve processes, and deliver value to customers. This involves analyzing workflows, process modeling with BPMN, identifying bottlenecks, and implementing continuous improvement strategies to boost productivity.2. Product Management: I guide organizations in managing technology product lifecycles from conception to launch and beyond. This includes defining product vision and strategy, conducting market research, prioritizing features, developing features, and collaborating with development teams to deliver products that drive growth and add value.3. App Experience and Development (UX): I enhance digital experiences by conducting user research, designing intuitive prototypes, and ensuring software development practices meets user needs, thereby increasing adoption.4. Technology Architecture as a Practice: We provide expertise in designing and implementing technology architecture and DevOps tools that integrate and automate software development and IT operations, aligning with organizational goals. This includes evaluating existing tech stacks, recommending scalable solutions, and ensuring long-term tech infrastructure support.5. IT Service Management (ITSM): Assisting organizations in developing and implementing ITSM frameworks to streamline IT operations, improve service delivery, and ensure alignment with business goals. This involves assessing current IT processes, recommending best practices, and integrating ITSM tools to enhance efficiency and customer satisfaction.By leveraging my expertise in these areas, I help non-profits maximize their tech investments, streamline operations, and achieve greater effectiveness in their mission.

As a Product Manager at CVS Health, I've led transformative projects that have reshaped operations and colleague communication. In my experience I was able to significantly decrease help desk calls by 30% with increased self-service capabilities. Moreover, our efforts have reduced consumer wait times at pharmacy queues by an impressive 5%, demonstrating my commitment to enhancing efficiency and customer satisfaction. Accomplishments: - I oversaw the development of a new OS and end-to-end experience for store employees, optimizing their workflows and integrating their experience with critical internal Applications across mobile, tablet, and workstation devices. The experience launched critical features from MFA, SSO and biometric auth to introducing AI-driven chat support and push-notifications, every aspect of our platform was been carefully crafted to elevate productivity and colleague satisfaction.-I led the groundbreaking launch of 19 telepharmacies, America's first in Arkansas, Ohio, and New Mexico. My role encompassed everything from strategic planning and feature development to story writing, vision casting for development teams, and ensuring business alignment. I also handled BI and KPI monitoring. This initiative not only reduced the operational workload but also boosted efficiency, expanding the availability window for pharmacists by 10% in these markets, allowing more customers to refill their prescriptions with ease.-I spearheaded the launch of CVS's first AI model for pill counting, enhancing accuracy and efficiency in our pharmacies.

At Sia Partners, I worked with our New Jersey-based retail client alongside Technology leaders to implement Ivanti Service Management for Software Development and DevOps Practices on Cloud Infrastructure. Our implementations spanned across key retail functions including Sales, Marketing, eCommerce, Supply Chain & Point of Sales systems.Role:▪ Collaborated with business and technology teams to create a Strategic roadmap to drive Transformation for POS systems.▪ Modernized third-party vendor provided POS technology (which they’ve had for the past 15 years) integrating with in-house systems and determine what technology to build vs. buy.▪ Developed and managed a product backlog for store POS systems and Corporate Infrastructure to ensure rapid scaling to meet seasonal demand.▪ Prioritized Feature development for POS systems and led Application Development team to build and deploy POS images on DevOPS ready platforms.

At Accredo, I assisted Product Design and Development teams in deploying technology features on our Patient Portal at accredo.com and patient.accredo.com enhancing Human Experiences in the Digital Healthcare world for patients requiring Specialized medicine and treatment.Accomplishments:▪ Launched the 1st Online prescription refill product for 3 Specialty Therapies for the company.▪ Improved Analytics coverage and Sensemaking Data models across Business and technology layers by 10 times.▪ Increased Web Sales and User Retention on Digital Channels by 20%▪ Improved the NPS score on the platform by 3 points.▪ Grew the Product team from 4 resources to 15 in 1 year.▪ Implemented Online chat and Chatbot reducing inbound support calls 10% and increasing servicabiliy.

At Wells, I was responsible for Identifying and Prioritizing program needs to support Software development and Business Process improvements for one of the most extensive financial system conversions in the industry. Our team deployed a Transformation Program delivering enhancements across 1200+ business processes on Service-Oriented Infrastructure affecting $2T in assets. We optimized existing Mainframe systems and migrated functionality to simple user experiences. We alsodelivered over 40 APIs to support our new User Experiences.Accomplishments:▪ I delivered 3 Digital UX Application Products for Business and Consumer personas providing functionality to support 20000 users.▪ Responsible for portfolio delivery of enhancements to existing APIs, Development of 140+ microservices, and implementing complex batch processes into Business Information Layers.▪ Integrated Collaborative Product Development with User-Centered Design, Metadata Management, and Tableau Reporting teams.▪ Improved Process efficiency by reducing operations overhead for 3 departments decreasing 16% operational expenses and optimizing over 80 business processes through Automation, practicing BPMN 2.0, Six Sigma/Lean Process Development, and Agile Software Development values.

I successfully led the Nuclear Merger Delivery initiative at Duke, orchestrating the integration of 11 enterprise products across 7 nuclear power plants. My role encompassed developing program-level requirements and test management standards, overseeing a team of requirements and test analysts, and implementing BPMN 2.0 for comprehensive process modeling. I established rigorous requirements management standards for standalone, SaaS, and integrated systems, ensuring alignment with regulatory requirements.I conducted extensive gap analyses to bridge technical, training, and change management needs, delivering robust documentation for seamless business process integration. Collaborating closely with technical and business stakeholders, I developed solution blueprints critical to project development and deployment phases. My expertise extended to implementing a structured testing model, including test scriptwriting, execution, and automation of test reporting for both functional and performance testing.Throughout the project lifecycle, I maintained meticulous traceability of requirements to ensure alignment with design, development, and deployment phases. I regularly compiled and communicated progress reports to change management teams and program leadership, facilitating informed decision-making and ensuring project milestones were met efficiently.My contributions have significantly enhanced operational efficiency and regulatory compliance within complex nuclear environments, underscoring a track record of delivering high-impact technology solutions that drive organizational success.

At IntraEdge, I Coordinated SaaS Vendor management and Business Analysis activities for Software Web and Mobile Application development for multiple initiatives supporting large scale CRM implementations, Lab Management, and Emergency Communication systems for various state government implementations.

Joining Ashoka Universal School as a Music Teacher and Activities Coordinator, I had the privilege of nurturing young minds through music education and enriching their school experience with diverse extracurricular activities.Key Responsibilities:1. Music Education Leadership: Designed and delivered engaging music lessons encompassing theory, practice, and appreciation across various genres, fostering a deep-seated passion for music among students.2. Ensemble Development: Orchestrated student ensemble performances and musical showcases, showcasing student talent and fostering a collaborative learning environment.3. Extracurricular Program Curation: Curated and managed a dynamic extracurricular program, organizing music festivals, talent shows, cultural exchanges, and community outreach initiatives.4. Interdisciplinary Integration: Collaborated with faculty to integrate music into the school curriculum, promoting interdisciplinary learning and cultural understanding.Achievements:1. Successfully developed and implemented a comprehensive music curriculum that catered to diverse student interests and learning styles.2. Led initiatives that significantly enhanced student engagement and participation in extracurricular activities, contributing to a vibrant school community.3. Received recognition for fostering a supportive and inclusive environment where students could explore their passions and develop leadership skills through music and activities.