Developing school website based on Wordpress, creating a website page that responsive across multiple devices & modifying plugin using HTML, CSS, JS & PHP. Ensuring previous and current website build running in good performance. Providing customer service through troubleshooting website issue that is addressed by clients(schools) and managing school Google Admin.Recent Projects Involved : mri.school.nz, ashs.school.nz, alfriston.school.nz

Website(Wordpress based) developer at webmerchants.co.nzRole: Website development & design, SEO optimisation, website analysis using Google Analytics, custom code website using HTML, CSS and Javascript.

Website(Wordpress based) developer intern at webmerchants.co.nz

-Ensuring customer satisfaction, managing front office task, ensure brand standards are met.-Increase revenue by upsell room and hotel facilities (Top 3 Upsell record)-Efficiently Check In/Out Guest.

Developing website based on Wordpress and Mobile Application based on Android for external client (North Shore Health Acupuncture Clinic).Website : www.northshorehealth.co.nz

Working as the only person responsible to interact and maintain front office area operation during night time. In charge to ensure smooth check in/out operation, maintaining Luxury Experience for the guest and also responsible to distributing job to relevant department.

-Completing daily reception task and additional property based task.-Engaging with customer with professional manner-Taking responsibility in making decision and running the hotel throughout shift (property based).-Maintain quality & service standard in each different property as required.

Mainly positioned as porter, but also working as receptionist and night auditor while required.

I've been given multiple responsibility as Guest Service Agent in this property as :-Reception : Check In & Check out guest, handling guest complaint and inquiry, cashiering.-Reservation : Answer phone call, make and manage reservation (including rate check and modification), managing email.-Room Attendant: servicing room, basic room maintenance.

-Managing guest luggage and transportation-Give guest Melbourne Point of Interest recommendation-Manage guest enquiry(breakfast & special request)-Assisting Housekeeping department with their duty(servicing room)-Assisting Maintenance department to fix basic maintenace request (fix Lighting,TV and other electronic devices).-Arrange guest amenities

-Checking guest account balance, make sure everything is correctly posted & processed before EOD.-Taking responsibility as Manager on Duty during night time.-Create financial report of hotel revenue each day. -Checking in & Checking out.-Manage reservation enquiry.-Processing guest ledger.

-Supervising 3 different restaurant (buffet, fine dining & a la carte), make sure everything run as standard-Training student with F&B knowledge and ensure they are working in the restaurant accordingly.